Can't reconfigure Google Wifi after switching to bridge mode

[CoffeePunk]

I have a Google Wifi access point. My ISP offers wifi throughout our building and customers connect to the Internet through either building wifi or an RJ45 wall jack. I have a Google Wifi WAP plugged into the wall, and to avoid double NAT I put it into bridge mode (the ISP offers a DMZ but since it's their routers handing out IPs I can't mess with their config). Afterwards, I can access the internet through Google Wifi, but can't access Google Wifi settings with the Google Home app or a browser. In other words it's stuck in bridge mode, and I can't change settings. Any ideas to connect to it other than factory reset?

[Jeff]

Hey, CoffeePunk.

Sorry for the issues you have getting access to your settings. I'm sure that's frustrating to deal with. Let's get this fixed for you.

So normally here's how you would disable Bridge Mode through the Home app: https://bit.ly/3Abb4A7

As you've mentioned, however, you're having some issues getting the settings to show. When this happens, it's often an issue with cloud services. Below are the instructions for resetting those connections.

Open the Google Home app.

1. Tap the WiFi icon.

2. Tap Settings.

3. Select Privacy settings.

4. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.

Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.

1. Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.

2. Disconnect the power adapter from the Nest WiFi points.

3. Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.

4. Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.

5. After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).

6. Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.

Once you've gone through that process, check to see if your settings are showing normally. If you are still having issues at that point, please come back and let me know.

[Jeff]

Hey, everyone.

I’m just checking in real quick to see if we needed anything else here or if we were able to resolve the problem. Let me know if there’s anything else I can do here.

Thanks

[Jeff]

Hi, everyone.

As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.

Thanks