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Cannot Connect Nest Wifi Pro Access Point

dmoini
Community Member

I have been using 2 Google Nest Wifi Pros (one as router, one as access point) without issue for ~2 months now. However, yesterday my access point was having connectivity issues, which led to me restarting and ultimately having to set it up from scratch again. When I attempt to add it back to my mesh network, I get the following error:

errors resolving googlehomefoyer-pa.googleapis.com:433:[field:hostname lookup error:address lookup failed for googlehomefoyer-pa.googleapis.com.:errorcode: -65568]

I have tried the following to resolve this issue without any successful result:

  • Restarted modem
  • Restarted and factory reset router
  • Deleted and reinstalled Google Home app from phone
  • Logged out and in to Google Home app on phone

Any input and/or advice on this issue is greatly appreciated.

 

Update: So I originally factory reset my access point through the Google Home app, but I never attempted to factory reset it using the physical button underneath it. Doing that and then setting up the device again worked. Hopefully this helps someone else in the future.

1 REPLY 1

Derickf
Community Specialist
Community Specialist

Hi @dmoini,

 

Thanks for posting in the community. I'm happy to hear you were able to resolve the situation with your Nest WiFi Pro devices not connecting to each other. I especially appreciate you sharing the troubleshooting steps you followed; this information will be helpful for everyone else.

Please don't hesitate to post again if you have any other questions.

 

Best regards,

Derick.