Cannot connect additional access points. Very weak cell signal in house

[vgandhi830]

Hello all,

Recently moved and brought my Nest Wifi routers with me (had a router and access point set up in our previous home).  The carrier modem is in the basement where the fiber optic cable is.  I connected my previous nest router to it and no issues... same with the single access point I already had set up... automatically connected to the old network and works fine.  I am not able to connect any additional access points.  I continue to get the error message "connection failed".  I have very poor cell reception in the house and even worse downstairs where the modem is.  I tried connected the access point via hardwire to the nest router and setting up there but it times out and gives me the same error.  I am afraid that if I factory reset I will lose the existing mesh network and will not be able to reconnect anything.  Please help.  Thanks!!

[chaconmorales]

Hi vgandhi830,

Thanks for reaching out to the Community. I am sorry that you are having issues with your Google Nest Wifi points. But no need to worry, help is here.

Before we get started with further details, let me ask you some important questions:

1. How many Wifi devices are you trying to connect?
2. Are there any error messages on the Google Home app or the Nest Wifi devices? Other than “connection failed”?
3. What's the color of the lights on the parent and child points?

It's frustrating when you're unable to connect additional access points (mesh network) to your Nest Wifi system. Let's explore potential solutions in the meantime:

1. Network congestion:
   • Connected Devices: If you have too many devices connected to your network, it might be overloaded. Try disconnecting some devices temporarily.
   • High-Bandwidth Activities: Limit activities like streaming or downloading large files while adding points.
2. Google Nest Wifi system status and troubleshooting:
   • Check for Updates: Ensure your Nest Wifi system is running the latest firmware.
     1. Make sure any offline Wifi devices are powered on and that all cables are secure. If your device is hardwired, check that your Ethernet cables are correctly connected to another Wifi point or switch. Learn more about how to set up hardwired devices.
     2. Unplug the Wifi device that is offline and plug it back in.
     3. Open the Google Home app  and then tap Favorites  or Devices  and then touch and hold your device's tile and then Settings  and then More More menu and then Reboot.
     4. Perform a mesh test to confirm your devices are working properly.
     5. Check that your points are within range of your router or primary Wifi point. You might need to move the point closer towards your router or another mesh point.
     6. Run a mesh test again.
     7. Factory reset your offline device, wait until the light indicates that your device is ready to set up, then add your Google Nest Wifi point or additional router or Google Wifi point again.
3. Google Home App:
   • Restart App: Close and reopen the Google Home app.
   • Update App: Ensure you're using the latest version.
   • Check for Error Messages: Look for any error messages in the Google Home app or on the Nest Wifi devices.

Please check the following articles to Fix your Google Nest Wifi or Google Wifi network, to Test mesh connection or to Restart Nest Wifi or Google Wifi devices.

Please keep me posted.

Best,

Mario