Cannot connect printer to wifi-it worked before the upgrade

[shariw]

I have an HP--have read and downloaded everything from them. Been on Google Chat for 20 minutes and she sent me here! Beyond frustrated. Wireless printer worked fine previously. Had the upgrade and it will not work .. suggestions? 

[olavrb]

What do you mean by "the upgrade"?

[shariw]

When Google Fiber cancelled the tv portion of the service, our service was upgraded. We have new equipment on all tvs 

[olavrb]

Alright. What exact make and model is the printer? Does its' specification say it will work with Nest Wifi?

• https://support.google.com/googlenest/answer/6280668?hl=en
• https://support.google.com/googlenest/answer/6293481?hl=en
• https://support.google.com/googlenest/answer/6309220?hl=en

In short: 2.4ghz and 5ghz combined in a single SSID. WPA2 and otpionally WPA3. Wifi 5, A.K.A. 802.11ac.

[Jeff]

Hi, shariw.
I just wanted to jump in real fast to see if you saw olavrb's last reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

[shariw]

HP MFP 125nw. 

It worked with Google Fiber before they cancelled the tv channels and installed new equipment. 

[Jeff]

Hi, shariw.

When you mention new equipment, did you get a new modem? Did you change any network settings on your WiFi router, such as the name or password or security settings?

Thanks.

[shariw]

Yes, all equipment, modem, router, remotes, is new and we had to change our network name and password. 

[Jeff]

Thanks for the info, shariw.

Is it possible that your printer is looking for the old network ID and password? Have you reset the network information in the printer itself?

[shariw]

No. This printer isn’t that advanced. It asks to search for the WIP router, which Google is not, and can’t connect 

[Jeff]

Hey, shariw.

It looks as far as a direct connection goes, there might just be an outright incompatibility issue going on. I would look into 3rd party services to facilitate network printing, but it looks like direct printing via WiFi is not going to work with this particular printer.

Thanks.

[Jeff]

Hi, shariw.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[shariw]

I know it can connect as it used to be connected, but I can’t figure it out. Thx 

[Jeff]

Well, let's keep looking at it, shariw.
Do you recall if it was directly connected to the WiFi network, or was it through a print service plugin?

[Jeff]

Hey, shariw.

Did you happen to see my last reply and do you have that info on how you were printing before?

Thanks.

[Jeff]

Hey, everyone.
It looks like we've slowed down here again. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks