Cannot get Brother printer to work with Google Nest

[GabeM]

Hello, 

We have a Brother HL-1210W wifi printer.  It works perfectly via the existing router.

When I tried to uninstall/reinstall it to connect it to the Google Nest, it won't work.

Here are the steps in the Brother Wireless Device Setup Wizard:

1. "Available Wireless Networks" screen.
   I can see both the Friztbox (existing Router) and the Google Nest.
   Both are on channel 11.
   Both are in wireless mode 802.11b/g/n
   Both have "3/3 signal strength".
   
   
2. If I press [NEXT] it goes to the "Wireless Network Settings Confirmation" screen..
   
   
3. If I press [NEXT] it asks me to disconnect the USB cable 
   and then says 'choose the Brother machine you want to install'.
   But NO printer appears in the window.
   
   Whereas if I go through steps 1,2,3 above with the Fritzbox, instead of the GoogleNest, 
   it DOES display the Brother printer, and allows me to install it.
   The information displayed (when connected to the Fritz)
   is...  Node Name: BRW485F99CC0195 / IP address 192.168.XXX.YY (I assume I shouldn't post all the real numbers here)
   Model Number:  HL-1210W series   /  MAC address:   48:5f:99 (can't see the rest sorry)

So, the Brother installer can SEE the Google Nest in step 1, 
and connects to it in Step 2, but when it tries to "See the printer, through the Nest" in step 3 - it can't.

[Jeff]

Hey, GabeM.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

[GabeM · Accepted solution]

Hi Jeff, 

I eventually worked out that all my 'cabled' PCs needed to go through a multi Lan 'switch' that was connected to the thru port of the Nest base station. And obviously our wireless devices through the Nest wifi.

Once I did all that, I could print from anywhere. 

And it was no thanks to the company I bought the equipment from.

Whilst Google's level of service is not your fault Jeff, I thought it was pretty disappointing. Having to post a message on a 'community board' in order to get your $500 device to work is ridiculous. There should be at least a chat function with people to help you, if not a phone number to call. This 2020s avoidance of actually employing staff (Google, Apple, Uber, etc) is super annoying when you have a problem that needs solving.

Again - not a dig at you Jeff.  Just the decision makers.

[Jeff]

Hi, GabeM.

I understand your frustration and it's all valid feedback that I can pass along. We definitely don't want you having to struggle to get your devices working properly. While the forums are great for some solutions, the more technical stuff can be tricky to work out here.

In the future, you can go directly to support here: https://bit.ly/3o1aRK5. Hopefully that will be a faster method for you, but even more than that, hopefully you're all set and won't need to resolve anything else.

Again, I totally understand the frustration. If you need anything else, please feel free to let me know.

Thanks.

[Jeff]

Hi, GabeM.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks