Cant add 2nd device to mesh network

[Mkw73]

I bought a box with 3 nest devices. The first device is setup and works perfect as wifi hubspot. I am trying to add the 2nd device and get following error:

errors resolving google home foyer-pa.googleapis.com:443:[field:hostnames lookuperror:address lookup failed for google home foyer-pa.googleapis.com.:errorCode:-65568]

i have:

- tried restarting google home app

- tried different mobile devices with the google home app

- moved the 2 nest close to the 1 nest device so it has perfect signal

But the error persists.

any ideas about what may be causing this and how i can solve? Thanks in  advance 😊

[JuanCH]

Mkw73,

Thanks for reaching out to the community! I understand you've successfully set up one of your Three Nest devices, but the second is giving you a persistent error message. I appreciate all the troubleshooting steps you've taken. I'm here to help!

To isolate this issue, I have some questions for you: 

• What are your Nest devices specific models? Please check out the following link for your reference: Tech specs for Nest Wifi Pro, Nest Wifi, and Google Wifi
• What's the LED status light on your Nest devices?

Please keep me posted.

Sincerely,
Juan

[Mkw73]

Hi Juan,

Thanks a lot for your reply.  I did some further research and found that it was 1 specific unit of the 3 i got in the packages which had the issue. I found out how to factory reset it using the "hidden" button (under the bottom  of the unit with a small circle in the rubber padding, pressing for 12 seconds) and this seemed to do the trick. Posting the solution here hoping others may benefit from it. Not sure why this was needed for a brand new unit but it solved the issue so no need for further support 🙂 Thanks

[JuanCH]

Hi Mkw73,

Thanks for keeping me updated! I'm glad to hear that you were able to solve the issue by factory resetting the specific unit. We appreciate you sharing the solution with the community—that's incredibly helpful for others who might run into the same problem.

If you have any other questions in the future, don't hesitate to post them on this forum.

Best regards,
Juan