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Chromebook now unable to connect to Nest Wifi

rsknowles
Community Member

Has anyone experienced new connectivity issues from Chromebooks to Nest Wi-Fi?

  My Chromebook is no longer able to access internet via Nest Wi-Fi. This is a recent problem and seems like it could potentially be related to a recent update (just speculating).  It can connect to the Nest Wi-Fi but no internet is available.  All other devices work fine when connected to Nest Wi-Fi (phones, laptops, Xboxes, etc). The Chromebook can successfully connect to the internet when using a separate Wi-Fi hotspot off my phone. It only has a problem accessing the internet when connected to Nest Wi-Fi. I have already power washed the Chromebook multiple times.  Each time, I connect to the Nest Wi-Fi but it freezes on the "Loading..." screen unable to download any updates... I have to power wash again and connect to my phone's hotspot where it updates correctly.

HP Chromebook Model 14-db0020nr  

Connectivity Diagnostics Show:

Gateway can be Pinged "Failed: Failed to ping the default network gateway"

HTTP/HTTPS Firewall "Failed: High DNS resolution failure rate"

HTTPS Latency "Failed: Failed DNS resolutions"

DNS Latency "Failed: Failed to resolve all hosts"

DNS Resolution " Failed: Failed to resolve host"

Video Conferencing "Failed: UDP request failures'

5 REPLIES 5

EdwardT
Community Specialist
Community Specialist

Hi rsknowles,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with accessing internet using your Chromebook. I see that you already tried some troubleshooting steps to resolve this. To isolate the issue, could you also try rebooting your Google WiFi router?

 

Let us know how it goes.

 

Thanks,

Edward

Thanks Edward.  I also called Google Support who recommended restarting the router which worked.  I had just restarted it a few days prior so hopefully this last one will stick.  I appreciate the follow-up.

Jeff
Community Specialist
Community Specialist

Hi, rsknowles.

Thanks for letting us know what worked out for you. Before I mark this as resolved, I just wanted to check in and see if you needed anything else. If you need help with anything, just let us know.

Thanks!

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks