Has anyone experienced new connectivity issues from Chromebooks to Nest Wi-Fi?
My Chromebook is no longer able to access internet via Nest Wi-Fi. This is a recent problem and seems like it could potentially be related to a recent update (just speculating). It can connect to the Nest Wi-Fi but no internet is available. All other devices work fine when connected to Nest Wi-Fi (phones, laptops, Xboxes, etc). The Chromebook can successfully connect to the internet when using a separate Wi-Fi hotspot off my phone. It only has a problem accessing the internet when connected to Nest Wi-Fi. I have already power washed the Chromebook multiple times. Each time, I connect to the Nest Wi-Fi but it freezes on the "Loading..." screen unable to download any updates... I have to power wash again and connect to my phone's hotspot where it updates correctly.
HP Chromebook Model 14-db0020nr
Connectivity Diagnostics Show:
Gateway can be Pinged "Failed: Failed to ping the default network gateway"
HTTP/HTTPS Firewall "Failed: High DNS resolution failure rate"
HTTPS Latency "Failed: Failed DNS resolutions"
DNS Latency "Failed: Failed to resolve all hosts"
DNS Resolution " Failed: Failed to resolve host"
Video Conferencing "Failed: UDP request failures'
Thanks for reaching out. I'm sorry to hear that you're having an issue with accessing internet using your Chromebook. I see that you already tried some troubleshooting steps to resolve this. To isolate the issue, could you also try rebooting your Google WiFi router?
Let us know how it goes.