Chromecast nor nest max connect to wifi

[AJH67]

To get Wi-Fi access in an office, it’s similar to getting free wifi at say an airport
you click on their Wi-Fi and it sends you to a page where you have to put in your details for them to then grant you permission
we initially did this with my iPad which got Wi-Fi access then i looked at my iPhone and it's similarly automatically linked to the same Wi-Fi
we used google home app to get my Google nest and chromecast working
it goes through the motions on Google home with the matching code etc so the apple products are talking to the Google products
it then asks you to link tick the office Wi-Fi which I did
then it goes to connect to the wifi but then after 1 minute it fails to connect
it would appear that the Google nest and chromecast don't automatically connect like the Apple products and have problems getting through the firewall or whatever
Can't get to the stage with the Google products to get the permission page as we initially did with the Apple products

[Cathal_S]

Hi AJH67,

Google Nest and Google Home devices can not connect with a captive portal type WiFi network that requires a username and password on a login page. Google Pixel phones and other android mobile devices can connect with these network's the same as your Apple mobile devices do, using a web browser.

Other users have successfully used either a travel router or a shared connection from a mobile device or computer in this situation.

[Jeff]

Hi AHJ67,

I just wanted to jump in real fast to see if you saw Chathal_S's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[AJH67]

Hi Catha_S & Jeff,

Appreciate your assistance.

Good to confirm that the Google Nest and Google Home devices can not connect with a captive portal type WiFi network.

I tried to use a hotspot on an Apple IPhone; however it did not work saying that it was not connected to the same wfif. Is this a possible solution or will I need to buy a travel router & pay a mthly internet connection?

[Jeff]

Hey AJH67,

If you could create an open network that didn't need a login, sure, that would work to use it on the go and have it interact with your devices. I personally have used Chromecasts this way while traveling in hotels, but I haven't tried with a Nest Max. But again, as long as you could create an open network with no login portal, the devices should connect without issue. Just know that the network you create will be open to other devices as well if you don't create an SSID/password combo.

Thanks,

Jeff

[AJH67]

Hi Jeff,

How do you creat an open network with an IPhone hotspot? Is this different from trying to connect to the IPhone hotspot as I tried & it failed saying that it was on a different wifi network.

[Jeff]

Hi AJH67,

I don't have the info on iOS hotspot functionality. You'll need to check with Apple Support to get an official explanation on that. But to clarify, is it saying that iPhone and Chromecast are on different networks from each other, even when the iPhone is creating the hotspot?

Thanks,

Jeff

[AJH67]

Hi Jeff,

Yes.

Using Google Home, you go through all the steps & it says it is connecting. Then after say 30 secs, it fails saying the device is on a different wifi network

[Jeff]

Thanks for clarifying, AJH67.

I would urge you to try looking into how iOS devices manage hotspot networks. It might be different or there might be some settings that need to be adjusted, but I can't speak to Apple devices.

Thanks,

Jeff

[Jhonleanmel]

Hi everyone,

@Jeff, thanks for the helpful responses.

@AJH67, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,
Mel

[Jhonleanmel]

Hey there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

[Jeff]

Hi AJH67,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff