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Connection Failed during router setup

Community Member

My WiFi suddenly went out, so I factory reset my router.

I followed all the steps but it says ‘Connection Failed’ when it asked me to plug in the ethernet cable to the internet port on the router.

I tried factory resetting the router multiple times, to no avail. 

Any help would be greatly appreciated.

I have ensured I do have internet by hardwiring the internet to my device.


Community Specialist
Community Specialist

Hi JoeyJo,


That certainly hasn't been easy for you. Let’s further look into it. How did you factory reset your Google Nest Wifi device? Also, check that the Ethernet cable is plugged into the Google Nest Wifi router’s Wide Area Network (WAN) portAlex_S_0-1697546451922.png. If the issue persists, try the steps below:


  • Uninstall and reinstall the Google Home app.
  • Reboot the internet router, unplug it for 2 mins > Plug it back in.
  • Reboot Google Nest Wifi router.
  • Factory reset your Google Nest Wifi router once more.
    • At the bottom of the router, locate a circle etched into the device, then press and hold the reset button for 10 seconds. The light pulses yellow, then turns solid yellow. When the light is solid yellow, release the button. The light turns solid white for about 5 seconds, then turns solid yellow.
    • The reset process starts once the light turns solid yellow. It can take up to 10 minutes for the router to reset, so don't unplug the power cord during this process.
    • When the factory reset is complete, the light on the router is faint solid white. After a few seconds, it pulses white.
    • Once the Nest Wifi router pulses white, it's ready for setup.
  • Unplug and plug back in the Ethernet cable from the internet router and Google Nest Wifi router. If you have a spare Ethernet cable, try to use it.
  • Set it up again. Try creating a new network.


Let me know how it goes.