10-13-2023 11:38 AM
My WiFi suddenly went out, so I factory reset my router.
I followed all the steps but it says ‘Connection Failed’ when it asked me to plug in the ethernet cable to the internet port on the router.
I tried factory resetting the router multiple times, to no avail.
Any help would be greatly appreciated.
I have ensured I do have internet by hardwiring the internet to my device.
10-17-2023 05:40 AM - edited 10-17-2023 05:41 AM
Hi JoeyJo,
That certainly hasn't been easy for you. Let’s further look into it. How did you factory reset your Google Nest Wifi device? Also, check that the Ethernet cable is plugged into the Google Nest Wifi router’s Wide Area Network (WAN) port. If the issue persists, try the steps below:
Let me know how it goes.
Regards,
Alex