Connectivity issu with a Shelly Relly

[WwhiteSSnowW]

Hy , I have a Shelly 2 PM connected to my gate . It worked very well until one day I started to have connectivity issues. In the Shelly app the device signal is week and in the Google home it is offline. Before the signal it was good and everything was ok and I did not move the point or the router . I have 2 router and 2 points . Try to restart the network , I try to factory reset everything but the same issue when I reconnect everything . 

[AbigailF]

Hey WwhiteSSnowW,
 

Thanks for posting — let's see what's going on.
 

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

• If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
• Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
• Remove any special characters in your network name and password.
• Turn off IPv6.
• Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
• Unplug the power from your Google Wifi devices for 2 minutes.
• If the issue persists, try factory resetting your network. Take note that this will delete all network data.
• You may skip any step if you’ve done it already.

Let us know how it goes.

Best,
Abi

[AbigailF]

Hi again,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

[LovelyM]

Hello WwhiteSSnowW, 

I'm checking in to make sure that you've seen our responses. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Cheers,
Lovely