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Connectivity issues with Amazon Cloud Cameras

tmath29
Community Member

Hello I’ve been losing internet connections on my Amazon cloud cameras. Seems like the max devices I can have on my network are 14-15. Definitely not the advertised 200. My modem is the Motorola MG7540. 

15 REPLIES 15

EdwardT
Community Specialist
Community Specialist

Hi tmath29,

 

Thanks for reaching out. I'm sorry to hear that you're having issues with your Google Wifi. I'd love to know more about this and I have a few questions:

 

  • What generation of Google Wifi are you using? You can click on this link to find out.
  • Are you only experiencing this with your cameras?

Looking forward to your response.

 

Thanks,

Edward

tmath29
Community Member

Hello Edward. I’m using the Google Nest WiFi router AC2200 (latest one). So far it’s only the cameras. I recently linked a LED light strip to the WiFi and that seemed to start kicking them offline but even with that, that’s only 15 devices.

EdwardT
Community Specialist
Community Specialist

Hi tmath29,

 

Thanks for the response. Just to clarify, Are you getting any message when you try to reconnect the cameras? If you haven't yet, please try doing a 2 minute reboot on your Google Wifi devices and check if your cameras would reconnect.

 

Thanks,

Edward

tmath29
Community Member

Could you please explain the reboot procedure? No messages when the cameras are disconnected. It is very random when they disconnect and reconnect.

EdwardT
Community Specialist
Community Specialist

Hi tmath29,

 

Thanks for the response. Please try the following steps and let us know how it goes.

 

  1. Disconnect the power from the modem.
  2. Disconnect the Ethernet cable and power cord from the parent point.
  3. Disconnect the power cord from the child point.
  4. Leave everything unplugged for 2 minutes.
  5. Connect the power to the modem and allow the modem to fully power on before proceeding. This process can take up to a minute.
    • All light indicators should be solid colors.
    • Connect the Ethernet cable, then the power cable to the parent point. Wait until it’s fully back online.
  6. Connect the power cord to the child points.

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi tmath29,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

tmath29
Community Member

Hey Edward I’m out of town and I’ll be able to see if this fixes it Wednesday.

EdwardT
Community Specialist
Community Specialist

Hi tmath29,

 

Thanks for letting us know. No worries, I'll keep this thread open until you get the chance to do the troubleshooting steps.

 

Thanks,

Edward

tmath29
Community Member

Ok I just did the reboot procedure. I’ll let you know in a couple days if they drop offline.

EdwardT
Community Specialist
Community Specialist

Hi tmath29,

 

Thanks for trying! Please observe it for now and keep us posted with the results.

 

Thanks,

Edward

tmath29
Community Member

Seems like that fixed it. I also purchased a DOCSIS 3.1 modem. Thanks!

EdwardT
Community Specialist
Community Specialist

Hi tmath29,

 

Thanks for the update. I'm glad to hear that it'w working fine. Let us know if you have questions and we'd be glad to assist you.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi tmath29,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

tmath29
Community Member

Hi Edward. I do not thank you we can close the thread.

EdwardT
Community Specialist
Community Specialist

Hi tmath29,

 

Thanks for confirming. I will be locking this thread in 24 hours. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

 

Thanks,

Edward