For mo reason at all, I continue to have wifi outages yet my routers remain bluish white, and I wait patiently for service to return as I work over night and host business during the day and I've been losing an enormous amount of service again for no apparent reason. When I contact the support team, they never offer any real discounts for a week's worth of lost service. Now I'm having issues overnight and I'm feeling forced to go back to my old carrier. Are there any of you having these same concerns?
Have you narrowed down whether it is your Nest routers dropping wifi or your internet service provider dropping service? When you lose wifi, have you tried checking the status via the home app? Have tried restarting the network when this happens? May need to unplug, wait 30 secs and plug back in. Is it only wifi? Do you have anything on wired Ethernet that still has service when wifi drops? Your post is very vague and gives no description of what you have tried, if anything. Also mentioning that you may have to switch carriers if it persists, not sure what that will help if it is indeed your nest routers. And as far as support providing discounts for down service, you do realize that unless you're using Google fiber, Google has nothing to do with what you pay your service provider and can't provide discounts on their behalf.