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Continuous loss of wifi service w/o compensation

Breezy715
Community Member

For mo reason at all, I continue to have wifi outages yet my routers remain bluish white, and I wait patiently for service to return as I work over night and host business during the day and I've been losing an enormous amount of service again for no apparent reason. When I contact the support team, they never offer any real discounts for a week's worth of lost service. Now I'm having issues overnight and I'm feeling forced to go back to my old carrier. Are there any of you having these same concerns?

4 REPLIES 4

Bob13
Community Member

Have you narrowed down whether it is your Nest routers dropping wifi or your internet service provider dropping service? When you lose wifi, have you tried checking the status via the home app? Have tried restarting the network when this happens? May need to unplug, wait 30 secs and plug back in. Is it only wifi? Do you have anything on wired Ethernet that still has service when wifi drops? Your post is very vague and gives no description of what you have tried, if anything. Also mentioning that you may have to switch carriers if it persists, not sure what that will help if it is indeed your nest routers. And as far as support providing discounts for down service, you do realize that unless you're using Google fiber, Google has nothing to do with what you pay your service provider and can't provide discounts on their behalf.

Jhonleanmel
Community Specialist
Community Specialist

Hey folks, 

We appreciate your help here, @Bob13.
@Breezy715, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@Breezy715 checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

 

I appreciate the help, Mel and Bob13.

 

Regards,
Emerson

EmersonB
Community Specialist
Community Specialist

Hello Breezy715,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,
Emerson