03-17-2024 09:49 AM
I have no problem with the modem connected google wifi pro point connection is fast and consistent (checked via google home app and when closest in proximity to that router using Speedtest on google/and ookla speed test using iOS), the ISP has consistent speed it’s in a bridged mode and has been reliable, no restarts for that one.
the closest in proximity wifi pro that has a Great connection via the google home mesh system has been horribly inconsistent this past week. Consistently rebooting around every 15-20 mins. The past two months it has worked exceptional with nearly the same speeds as the modem connected google wifi pro point. I’m not sure why the consistent restarting but it drops and then I’m left to connect to the other two points which gives a gap in coverage and significantly reduced speeds. I’m not sure what to attribute this to. I’ve power cycled all the devices, restarted the entire network and did a factory reset on the one I know is having an issue and re-added to the mesh system also did the custom DNS but with it just restarting so frequently I think it has to be a physical or software related problem. The problem still persists. Please let me know if you have any suggestions on what can help fix this.
@Dan_A @Alex_NYC I saw a similar post wondering what the outcome was?
03-17-2024 10:03 AM
Hi Jt8,
We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.
Best,
Dan
03-19-2024 10:43 AM - edited 03-19-2024 10:44 AM
Hello again,
We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there for updates.
Regards,
Dan