DNS lookups fail for 5-10 minutes a day

[Kingster]

New user, but understand networking VERY well. Super frustrated with product support, so we'll try the forums.

There is a period of 5-10 minutes where clients cannot contact the router's DNS resolver, running at the internal gateway's (default 192.168.86.1) address on port 53. All the rest of the connectivity is there. If I set a machine to use external DNS servers, it will work just fine. But, if the machine is using the router for DNS handling, things are broken.

Anyone seen this?

Yes, I am using custom DNS servers, but using "automatic" just uses Google DNS servers. If I set a machine to use the DNS servers I set in the Custom entries, that machine works just fine, so I know the DNS servers aren't the issue.

[AbigailF]

Hi Kingster,

Thanks for posting! I'm sorry to hear you're having this issue. You mentioned that you were already in contact with our support team. Could I get the case ID number so I can check your case? We'll wait for your reply.

Regards,
Abi

[Kingster]

Hi AbigailF... My case is:
9-0198000033413

[AbigailF]

Hello Kingster,

Thanks for the reply. I've checked the case and saw that an agent is already assigned to your case ID number. I suggest letting them know about your DNS issues by replying to the email they've sent a few days ago. When normal troubleshooting doesn't work, your case will be escalated to a senior specialist and they will be happy to continue helping you out. I'll leave this case open for a few days so you can give us an update as well.

Best,
Abi

[Kingster]

Thanks for the tip, Abi... That said, I'm not sure what email you are speaking of - the chat transcript?

[AbigailF]

Hey Kingster,

My apologies for the late reply. Yes, I meant the case ID number you mentioned. To confirm, were you able to do all the troubleshooting steps the Google support agent sent you via email? We'll wait for your update.

Thanks,
Abi

[AbigailF]

Hi again Kingster,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Cheers, 
Abi

[AbigailF]

Hello Kingster,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi