Devices getting disconnected randomly and had to join the guest network

[bpans]

@Jhonleanmel 

Hi I was supposed to get an email as per this thread.

https://www.googlenestcommunity.com/t5/Nest-Wifi/Devices-getting-disconnected-randomly-and-had-to-jo...

I am still having the connection drop problem. No one reached out to me even though I submitted the form you asked me to submit. Any help please? (sorry I had to start a new thread as the old one is locked)

CC: @Jeff 

[olavrb]

What devices are we talking here, are there any patterns? Like manufacturer.

If Apple devices, it often helps to disable MAC randomization and set proxy settings to "no proxy".

For Google Pixel devices it can help to enable WPA3 for the Nest Wifi network.

[Jhonleanmel]

Hey folks, 

We appreciate your help here, @olavrb.
@bpans, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[bpans]

@Jhonleanmel  can you please refer these following closed threads. We are simply closing these threads without resolving it. 

https://www.googlenestcommunity.com/t5/Nest-Wifi/Devices-getting-disconnected-randomly-and-had-to-jo...

https://www.googlenestcommunity.com/t5/Nest-Wifi/Devices-getting-disconnected-randomly-and-had-to-jo...

In the previous thread, you asked me to submit the details in the following form I did but no one reached out to me.

Please do not close this thread until the problem gets resolved. This is really bad experience and poor quality of the wifi device,

[Jhonleanmel]

Hi bpans,

Thanks for the added details. I checked your previous threads and the case from when you filled out the form, however, we have sent you an email but haven't received a reply. For you reference, this is your case ID: 3-2817000033621. Please check your email inbox for our email.

As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Best,

Mel

[bpans]

Ok I just found it in the SPAM folder. Let me follow up.

[Jhonleanmel]

That's great, bpans,

I suggest continuing the conversation there as this thread will be locked after 24 hours.

Best,

Mel