Devices keep losing connection

[Pharm33]

I have run speed tests and the Home app says wifi is up and running. However my devices (Laptop and Google Chrome TV devices) keep losing connections. Any suggestions 

[Jeff]

Hi Pharm33,

Can you give me a little more info about what's happening with your drops? I have a few questions.

• Do the drops happen at the same time, or do devices drop one by one?
• If the devices drop out, do they eventually reconnect on their own, or do you have to restart the device or your WiFi?
• Do the drops happen at regular times, or are they completely random?
• Did the drops start up after a time, or has it always been a problem with your network?

If you can think of anything else to share, it would help me figure this out with you.

Thanks,
Jeff

[Jeff]

Hi Pharm33,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

[AbigailF]

Hey folks,

Thanks for lending a hand, @Jeff.

@Pharm33, we haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi