1 Google nest router with 4 wireless add-on points and 1 wired router acting as a point. The first router is wired to the ISP modem/Router. The modem/router has all router functionality disabled and is acting as a modem only. The second router is hard wired from the LAN port on the main router to the WAN port on the secondary router. The primary router is named “Lake House Router” and the secondary is named “Carriage House Router”. The secondary router (acting as a wired point) is placed in my detached garage (about 250 feet away from the house) which has an apartment over it. The renters in the apartment use my WIFI by connecting to the secondary router. I have a main network (named “Redmyer”) and a guest network (named “Haven Way”). The tenants in the apartment above the garage have all of their devices connected wirelessly to the “Guest” network.
All of the tenants’ devices show up in the Google Home App as being connected to the primary router (“Lake House Router”) via wire and being part of the primary network (“Redmyer”). They cannot be connected via wire as there is no ethernet cabling for them to connect to. Further, I am certain they are connected to the guest network as that is the only network they have the passcode to.
Further testing has shown that any device which connects to the guest (“Haven Way”) network via wireless connection to the secondary router, is shown in the Google Home app as being connected to the primary router (“Lake House Router”) via wire and being part of the primary network (“Redmyer”). Any devices connected to the guest network via the primary mesh (within the house and out of the range of the secondary router) shows properly in the Google Home app as being connected to some point (or the router) within the home and part of the guest network.
So, the secondary router (“Carriage House Router”) is connected via wire to the main router (“Lake House Router”) and is part of the primary (“Redmyer”) network. Since all devices connected to that secondary router also report as being on the primary (“Redmyer”) network and connected to the main router (“Lake House Router”) via wire, it seems clear that the secondary router is reporting its own connection properties to the app rather than the connection properties of its clients.
Has anyone else experienced this issue and found a solution?
Known issue going way back.
So you've done nothing wrong.
One more way to verify what network devices are connected to, is to see what IP address they get. Primary network by default gets a 192.168.86.X address, while guest network gets 192.168.87.X.
Cabled devices will always be on primary network, no way to get them on guest network.
One more thing to notice: Unlike other vendors/ solutions, devices on guest network on Nest Wifi will see each other. So no "AP isolation".
I have read the other threads and see that the problem is very likely just as I explained it in my original post. This seems like a fairly straight forward problem (easy to duplicate) and as a retired software engineer, I cannot imagine the fix for this would be very difficult to implement. I can't imagine why Google hasn't fixed it yet.
This is a bit of a known issue that has been something that our internal teams are aware of. It's a little confusing, and I'm sorry for any frustration you're feeling as a result. I don't know any sort of timeline for a fix on this, but it's something I can bring up with those teams to see where things are at. If I find anything out soon, I'll update the thread.
Just as an update, we're still looking into this issue and as of yet we don't have a solution. I just wanted to touch base so you would know that you haven't been forgotten. In the meantime if anything else changes about your situation, please feel free to update us in the thread.
Yes the issue remains with no change. Devices connected to the secondary router via WIFI and joined to the guest network, still show, in the Google Home App, as being hard wire connected to the primary router and joined to the main network.
I would be more than happy to chat with an engineer there to explain the situation and exactly how to recreate it.
As an update for you, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in how devices are displaying in the app, please let me know and we can keep looking into things.
Hey again, sredmyer.
Thanks for the update. I'm sorry to hear things are still not working quite right. To see if you have the most updated version of the Home app, you just need to open the App Store and click on your profile icon. Scroll down to see apps that have pending updates available. If the Home app is listed, you can update it manually there. If it's not listed, it will be up to date.
I am still experiencing the same issues.
The version of Google Home I have is 2.50.105. As far as the devices on my nest network they are as follows.
Primary Router - software version 14150.43.80
Secondary router acting as point - Software version 14150.43.80
Hallway Point - Software version 1.54.294928
Master bedroom Point - Software version 1.54.294928
Basement Point - Software version 1.54.294928
Bedroom #1 Point - Software version 1.54.294928
Bedroom #3 Point - Software version 1.54.294928
I have an 8500 square foot 3 story (4 counting the basement) home and the points are spread basically evenly about. There are 2 points on the first floor as well as the main router. There are 2 points on the second floor and one point in the basement. The final one is a router acting as a point with wired backhaul in the garage which is about 250 feet from the main house.
For the most part the system works well, it is just the reporting from any devices connected to the second router in the garage that is the problem.
As mentioned in the previous message, I still have the same problem. Well, I should say last I was able to check I had the same problem. There seems to have been an update to the Google Home app and now I simply can't see much of anything in the app. All I can see is the 5 points in the main house. Selecting any of these takes me to a screen where I can change the volume of the point's speaker but nothing else. None of the previous options for managing or viewing the devices (points and routers) on my network are there. This may be due to the fact that I recently had to replace my phone but I see no way to get the app back to how it was previously. Can you help with this problem?
Hi there, sredmyer.
The changes in the Home app, depending on what version you updated from, might have changed where things are in regards to settings. When you tap on one of the points do you see a gear icon in the upper right? Does clicking on that get you into the settings for that specific device? If not, let me know what you are seeing and we can figure it out from there.
I do have the gear (settings) icon on each of the device screens. However, clicking it simply shows a blank screen. See the attached screenshots. The first (Home Screen.jpg) shows what my current home screen (when first opening the app) shows. The second (Point Screen.jpg) shows the screen I see after clicking on one of the devices shown on the home screen. Finally, the third image (Point Settings Screen.jpg) shows the screen after clicking on the gear icon for the point.
As mentioned in the previous email, I did just recently update my phone (iPhone) and did the automatic data transfer which seems to have brought all my old apps (and their settings) over flawlessly. However, I am not sure if the main Google router (notice it is not shown on the home screen) maybe just does not recognize this new phone.
Hi there sredmyer,
Sorry for the long process and wait on this. I saw news yesterday that an update to the Home app is rolling out soon, and hopefully that clears this bug up for you. If you receive the update and still see the issue, I would suggest entirely uninstalling the app and reinstalling it fresh. Since your settings are saved to your Google account, your settings will remain intact once you log back into the app. That update will be hitting real soon if it hasn't already for you.
No it did not clear up the problem. I think I am going to have to remove my home, delete the app and reset all the devices then reinstall the app and setup everything from scratch. Is there a tutorial somewhere that would walk me through doing this...remember, I have no control over the devices through the app so the device reset will have to be done at each device physically.