I posted on this a few years ago. I finally today(2 years after replacing it) binned the nest router and satellites as there is no support or admission of a faulty product. I replaced it with the Orbi Mesh 850 series. Cost me a kidney but the system is rock solid and hasn't faltered. Saved my mental well being when the system constantly fell over and over and over in long WFH and School during Covid.
So if you want my advice stop expecting any support from Google. Just replace with a new system of your choice not named Google.
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Hello there Bavpav,
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