Do I need to set up a trust with my ISP network?

[LeeNCState]

Home network troubleshooting

Description of issue:
I purchased a two-pack of Nest Wi-fi routers in early 2021 and installed them as one router and one access point to extend my ISP wi-fi coverage in my home. Everything was easy to set up and worked fine for about a year. The only issue was needing to connect to the network where the printers were connected to be able to print. I considered creating a trust between the two networks to eliminate the need to connect to a specific network, but I never did it.

After about a year, the speed on the Nest network would drop intermittently to almost nothing, causing anything connected to it to buffer horribly or just drop internet connectivity. I tried some simple troubleshooting but didn't have much luck. The Home app would show good speed and good mesh connections. Ultimately we stopped connecting to the Nest network, and I'd like to see if I can get things running smoothly again.

Should I connect the two networks with a trust?
Should I reset my Nest routers and start over?

Thanks for any help!

[olavrb]

Sounds like ypu run double NAT. Your ISP modem should be put in bypass mode / bridge mode to avoid double NAT. That includes disabling Wi-Fi on your ISP equipment.

• https://dongknows.com/double-nat-vs-single-nat/
• https://support.google.com/googlenest/answer/6277579?hl=en

If your printer must be wired by ethernet, do it like the diagram shows here:

• https://www.googlenestcommunity.com/t5/Nest-Wifi/Ethernet-backhaul/m-p/284073/highlight/true#M31892

[Jeff]

Thanks, olavrb!

Hi LeeNCState,

I just wanted to jump in real fast to see if you saw reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[LeeNCState]

Thanks to you both. I have not changed my ISP router to bridge mode. I will do this next week and report back here. Thank you for the help!

[AbigailF]

Hey LeeNCState,

Thanks for the update. I'll keep this thread open for the meantime but please be advised that as Community specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Best,
Abi

[AbigailF]

Hi LeeNCState,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Cheers, 
Abi

[AbigailF]

Hello LeeNCState,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi