Google WiFi no reset

[Wolly]

Good evening

A Google WiFi module no longer works. If I connect it to the electrical outlet it remains a fixed blue light, if I try to do a reset with the back button releasing how much the LED turns flashing blue, it always remains with the fast blue flashing. Thank you

[PatrickP_Viking]

You didn't state why you needed to reset the device so I am going to assume it is to add it back to the Home app. If it is just to reset it so you can give it away or sale it, once the reset is complete then you should be good to go.

The fast blue flashing means it is in setup mode so you should be able to add it to the Google Home app or otherwise. If you cannot, make sure the old network has been removed from the app before adding it back.

• What the light on your Wifi device means 

There are also several methods to reset the device if you still cannot add it back to the Home app. The easiest is from the Home app itself but, depending on the firmware version, there are ways to do it using the reset button.

Please see this article to help with the reset:

• Factory reset Google Nest Wifi and Google Wifi devices 

[Wolly]

If the firmware on your Google Wifi point is earlier than 13729.57.27:

1. Unplug your point from the power source.
2. Press, then hold the factory reset button on the device. While holding down the button, plug the power cable back in. Continue pressing the button for about 10 seconds. Your point will flash white, then blue. When it flashes blue, you can release the button.
3. The point will continue flashing blue for about 45 seconds, then turn solid blue. This process can take up to 10 minutes.
4. Wait up to 10 minutes for the device to fully reset.
5. Once complete, your point will pulse blue to indicate it's ready for setup.
6. After the device has been reset, the device will still appear in the Google Home or Google Wifi app. To remove the device and your previous network, follow the instructions for app factory reset.
7. If you have reset your primary point (router), you'll need to set up a new network and add any points again using the Google Home app.

When it gets to point 3 the router keeps flashing and never becomes a fixed blue light even after hours and does not even connect to the Google home app.

If I turn the router off and on again, the blue light remains fixed.

Is not detected by the app

[PatrickP_Viking]

Thanks for the additional information @Wolly .

What kind of phone do you have the Home app installed on?

[Wolly]

iPhone 13. I also tried with iPad. The other routers no problem, slow flicker blue light connect. This blue is fixed or if I try fast intermittent blue reset

[PatrickP_Viking]

Thanks @Wolly .

There are known setup issues when using an iPhone or iPad caused by settings on the iOS device. The lights on the device indicate that the reset did occur.

Try the steps in this article to see if it resolves the issues:

• Troubleshoot setup with iOS

[Wolly]

The problem is not the connection to the app but it is first because the router does not reset in the reset and always remains with fast flashing blue light. If I detach and turn it back on instead, the blue light remains fixed. In both cases, iene is not detected by the app. I've also tried with Android and it's the same. So the problem is with the router that does not reset does or update.

[PatrickP_Viking]

Thanks @Wolly .

There is one other thing to try:

1. Press and hold the factory reset button for 30 seconds (longer than normal and may cycle more than once). The light will flash orange, then turn solid blue. When the light is solid blue, release the button.
2. The reset process will start, which can take up to 10 minutes. Don't unplug the power cord during this process.
3. When the factory reset is complete, the light will change from solid blue to pulsing blue to indicate it's ready for setup.
4. After the device has been reset, the device will still appear in the Google Home or Google Wifi app. To remove the device and your previous network, follow the instructions for app factory reset.

[Wolly]

Unfortunately the problem persists, I also contact Google assistance but no improvement, it could be a problem of the router itself

[PatrickP_Viking]

Hey @Wolly .

I found one more possible solution that has been shown to even bring a bricked device back online and reset it. If this doesn't work, then you likely do have a device that has gave up the goose.

How to Fix / Revive a Dead Google Wifi Point with No Lights After Factory Reset

Tutorial

Note: You might have to attempt this twice if you didn't follow the steps correctly. If you think you made a mistake somewhere, unplug the Wifi point completely before trying again.

Step 1. Make sure your Google Wifi is completely unplugged and powered off. Also make sure no Ethernet cables are connected either.

Step 2. Press and hold the button on the back of the Google Wifi point.

Step 3. While holding down the button on the back, turn on the Wifi point by plugging it into a power outlet.

Step 4. The lights will turn white and then start to flash blue. Let go of the button immediately when the light starts flashing blue.

Step 5. At this point, the lights will turn off. Simply don't do anything at all and wait up to half an hour. The Google Wifi point is working in the background to fix the broken software. Trust me on this one, it's actually working and not dead.

Step 6. After around 20 to 30 minutes, the Wifi point's light will turn on solid blue and then start pulsing blue. The latter means that it is now ready for setup. But more importantly, your Wifi point is back to life now.

If, for some reason, it all fails again, then you might want to consider sending the point back to Google for a proper fix or a replacement.

[Wolly]

Grazie ma questa procedura è già stata provata non non funziona. Infatti al rilascio del tasto il Led blu continua a lampeggiare velocemente e non si ferma più.

[PatrickP_Viking]

At this point I think it is safe to say that the unit has gone out completely with no way to restore its functionality, even the reset.

You can get a new one on the Google Store or Amazon with a discount currently and I'm sure there are online boards that people may have some for sale even cheaper. The other option would be to upgrade to a Nest Wifi point for that one or the entire system.

I recently upgraded my Google Wifi mesh to the Nest Wifi Pro and things went without issue, although some have experienced problems with connects to fiber networks (i.e. PPPoE) but not all had issues. A update was also deployed in the last days or so to address that problem and has resolved some.

Sorry we couldn't resolve the issue.

[Jhonleanmel]

Hey folks,

We appreciate your help here, @PatrickP_Viking.
@Wolly, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Wolly]

The problem has not been solved

[Jhonleanmel]

Hi Wolly,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[Jhonleanmel]

Hey Wolly,

Checking back in — have you had the chance to fill out the form?

Best,
Mel

[AbigailF]

Hello Wolly,

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Cheers,
Abi

[AbigailF]

Hi Wolly,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi