Does anyone have problem login to nest.home.com from Safari using Google login?

[DxCool]

As of June 3, 2022, Nest talked to Google for permission and I did pick a Google profile to login. But after that, it goes back to "login with Google" again. The login process to the web account (home.nest.com) does not work.

Does anyone else has the same problem?

[EdwardT]

Hi DxCool,

Thanks for reaching out. I'm sorry to hear that you're having an issue with logging in to the web app. I'd love to know more about this. To isolate the issue, could you try the following steps?

1. Try using a different browser.
2. Try using a different device.

Let us know how it goes so we can investigate further.

Thanks,

Edward

[MelbaDT]

Hey there, 

Checking back in — how's it going? Were you able to try Edward's suggestion above? 

Best, 

Melba

[DxCool]

Latest update.

I tried last week and today again. It is working now using Safari on a Mac. 

Thanks.

[MelbaDT]

Hey DxCool, 

Awesome — glad to hear that you're able to login successfully now and thanks for keeping us in the loop. Feel free to let us know if you have more questions about this. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best, 

Melba

[DxCool]

The issue has been resolved by itself. 

[EdwardT]

Hi DxCool,

Thanks for the update. Glad to hear that it's working fine. I will lock this thread now. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward