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Filing a complaint with the Better Business Bureau over the Google Nest Wifi Router and Point

Rez
Community Member

Having reached out to Google Support multiple times and having had issues continually with the product since week one (should have returned it then), I've reached the point where I've given up on the device and asked for a return. My return request was denied as I am outside of the 15 day return period. The device is well known to have issues with a replacement not fixing the issues.


See below thread for more information
https://www.googlenestcommunity.com/t5/Nest-Wifi/Nest-wifi-randomly-going-offline/td-p/8199

I am not filing a complaint with the Better Business Bureau (BBB) in hopes of getting my return. I recommend that even if you don't file a complaint in seeking to get a return that you file a complaint and let the BBB know about how much of a problem it is.

Link to BBB complaint form:
https://www.bbb.org/file-a-complaint/

I know others have spoken about starting a class action lawsuit over the devices having issues and should the BBB be unable to resolve the return of this product I think a class action lawsuit is due course. Hope to see everyone sign the petition when it gets to that point.

5 REPLIES 5

Jeff
Community Specialist
Community Specialist

Hi Rez,

 

Would you be able to share your case ID you received from support with me? I can look into things and find out what's been happening with support. If you can just share that here I'll look it up and get back to you.

 

Thanks,
Jeff

Rez
Community Member

I ended up getting contacted by the nest care executive team and was given a return label to process the return with.

Thank you for responding though, Jeff.

Jeff
Community Specialist
Community Specialist

I'm happy to hear you got some resolution, Rez. Before I mark the thread as resolved, is there anything else you might need?

 

Thanks,
Jeff

AbigailF
Community Specialist
Community Specialist

Hey Rez,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Best, 
Abi

AbigailF
Community Specialist
Community Specialist

Hello Rez,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi