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Getting 403 forbidden for some sites when connected to Next Wifi

DeveloPete
Community Member

‎12-12-2023 12:45 PM

Hello everyone, for the past few weeks I am getting a 403 error when trying to reach some sites like espn.com. When I connect directly to the ISP modem, everything works fine. Any idea?

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Dan_A
Community Specialist
Community Specialist

‎02-07-2024 12:03 PM

Hi DeveloPete,

 

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet service provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?
 

 

Getting a 403 Forbidden error when trying to access certain websites while connected to your router but not your ISP modem can be frustrating. Here are some potential causes and troubleshooting steps you can try:

 

1. Router Configuration:

  • Check if your router has parental controls enabled that might be blocking access to certain websites. Look for options related to website filtering or URL blocking and ensure they are not preventing access to https://goo.gle/3wczsoc.
  • Some advanced security features on routers can mistakenly flag certain websites as suspicious. Try temporarily disabling security features like firewalls or content filtering to see if the issue persists. Remember to re-enable them after testing.
  • Check your router's DNS settings. If they are set to a custom DNS server other than your ISP's default, try switching back to the default settings. Incorrect DNS settings can sometimes lead to website access issues.

 

2. Network Issues:

  • Clear your browser cache and cookies. Sometimes outdated data can interfere with website loading.
  • If you have multiple devices on your network using the same IP address, it can cause conflicts. Ensure your devices are set to obtain IP addresses automatically via DHCP.
  • Check if your router has any available firmware updates. Updating the firmware can sometimes fix compatibility issues or bugs that might be causing the error.

 

3. Website-Specific Issues:

  • Check if https://goo.gle/3wczsoc is experiencing any temporary outages or maintenance that might be causing the error. You can find information about website outages on services like Downdetector.
  • Make sure you are not accessing https://goo.gle/3wczsoc from a region where it is geo-restricted. If you are using a VPN, try disabling it to see if that resolves the issue.

 

Additional Tips:

  • Check if the error occurs in other browsers besides your primary one. This can help isolate if the issue is browser-specific.

 

Let us know how it goes.

 

Best,

Dan

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