Google Fiber Mesh nodes

[Rsqwyr]

When I changed from a regular GF network box to their mesh device, I was told that it was a "smart" router and would change back and forth between 2.4ghz and 5.0 as it determined was needed.  It does not.  It uses 5.0 ghz only.  None of my smart devices (plugs, bulbs, etc) work.  I think I need a new router (dual band) but I don't know what is supported or what to buy.  GF has been no help.  Can someone please advise me?  TIA.

[Autonut]

5ghz has a short range. Use an extension cord and move away from wifi point and you will get 2.4 band and be able to set up but don't go to far.

[Rsqwyr]

This didn't work.

[EdwardT]

Hi Rsqwyr,

Thanks for the response. I'd love to know more about this. Are your smart devices already connected to the network but won't switch to 2.4 GHz? You could also click on this link to learn more about this.

Thanks,

Edward

[EdwardT]

Hi Rsqwyr,

Just checking back in.  Were you able to check the link that I provided above? Let me know if you still have questions and I'd be happy to help.

Thanks,

Edward

[EdwardT]

Hi Rsqwyr,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[EdwardT]

Hi folks,

@Autonut, thanks for the help!

@Rsqwyr, how's it going with your Google Wifi? Still need our help?

Thanks,

Edward

[EdwardT]

Hi Rsqwyr,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Rsqwyr,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Rsqwyr]

Hello Edward. I saw your response. I did not see a suggestion for a fix. ~Julie (Rsqwyr)