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Google Home App is useless--and doesn't know what's going on with Nest WiFi Pro devices

gjouret
Community Member

I've learned that with the glitching Google Nest Wifi Pro pods (random disconnects), you can't rely on the Google Home App to tell you what is going on:

1. Speed test failed...

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2. Message tab says nothing is wrong:

IMG_1673.PNG

3. Meanwhile, it thinks my iPad is "ethernet connected" (no, I'm not using the world's slowest Ethernet dongle (816 bits per second?)):

IMG_1674.jpeg

4. Then when both pods in bridge mode have disconnected, and no client devices are able to connect back to them (I checked each device in the Devices list), Mesh is supposedly working fine... (so if the ethernet backhaul is up, why not allow WiFi clients to connect back?)

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3 REPLIES 3

AbigailF
Community Specialist
Community Specialist

Hey gjouret,

 

Thanks for posting — let's see what's going on.

 

A few questions: are you using a modem/router combo from your Internet service provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
 

Give these steps a try:
 

  • If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  • Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  • Remove any special characters in your network name and password.
  • Turn off IPv6.
  • Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  • Unplug the power from your Google Wifi devices for 2 minutes.
  • If the issue persists, try factory resetting your network.

 

Let us know how it goes.


Best,
Abi

gjouret
Community Member

You posted the same suggestions to another of my posts. I even turned off uPnP. Did all of that. Your pods are still disconnecting after a few days. I can’t work like this. I have disconnected them permanently and went back to my previous WiFi access points. Google Nest WiFi isn’t “Pro”, that’s for sure.

AbigailF
Community Specialist
Community Specialist

Hi gjouret,

We're sad to see you go. If ever you change your mind, we're here to help. I'll be locking this thread in 24 hours. Should you have any other questions or clarifications, feel free to create a new thread.

Regards,
Abi