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Google Mesh WiFi router not allowing connection to my iPhone

GMan77
Community Member

I have just installed a new Virgin super hub 4 as a replacement for my old super hub 3.  I had my Google Nest router and 2 Google Nest WiFi points already installed and working with my old super hub 3 but since I have installed the new super hub 4 I cannot get the Nest router working to accept any WiFi connections.  It won’t let my iphone connect.  On Google Home app it says it’s connected fine and I have an 8 port switch working fine from the Nest router but cannot get WiFi connections.  Is it a password issue?  Any help will be much appreciated 

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi GMan77,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Google Wifi after replacing your router. Just to isolate the issue, what's the light status of your Google Wifi? Are you getting any message when you try to connect your devices?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi GMan77,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi GMan77,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward