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Google Mesh won’t connect to Pixma TS6420a Printer

Betsy2
Community Member

I bought a wireless printer and I can’t get it to connect to the network. It finds the wifi on the printer, but when I enter the password - it fails to connect. I’ve also tried connect via the Canon app on my phone and my laptop, without any success. I spent 3 hours troubleshooting with Canon and they even sent me a replacement printer (that also does not connect). I believe this is a network issue, but I have no idea how to fix it. 

5 REPLIES 5

olavrb
Platinum Product Expert
Platinum Product Expert

The specifications says the printer in question supports 802.11n (also known as "Wi-Fi 4"), 2.4ghz, WPA2.

Nest Wifi supports that too:

But 2.4ghz and 5ghz is combined in one SSID (wireless network) on Nest Wifi, it can't be split up. Some devices, often IoT devices and printers, might not handle that well, even though it's a standard Wi-Fi feature. More on how Nest Wifi combines 2.4ghz and 5ghz in one SSID:

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I'd try to disable WPA3 on Nest Wifi, it might be enabled by default. More on that:

I'd also try the "Wi-Fi Connection Assistant" provided by Canon, see the first link.

If the printer has an ethernet port (RJ45), you can connect it by ethernet cable. But it does not look like it has that?

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Last resort is to either:

  • Use USB cable to a computer, share the printer on the network through it (the computer).
  • Use an old router, or buy a cheap router or access point, use it as a 2.4ghz only access point.
  • Get different home Wi-Fi system or different printer.

I don't work for Google.

LovelyM
Community Specialist
Community Specialist

Hello everyone,

@olavrb, I appreciate the troubleshooting steps that you shared.

@Betsy2, thanks for posting. Have you tried olavrb's suggestions? Let me know if that helped get your printer connected to your network or not, so we can try something else. 

Best, 
Lovely

Betsy2
Community Member

I will try it as soon as I’m back from vacation (Tuesday). Thank you!

LovelyM
Community Specialist
Community Specialist

Hi Betsy2,

Got it! Since that's the case, I'll keep this thread open and wait for your update next week. 

I hope you have an enjoyable vacation.

Cheers,
Lovely

Alex_S
Community Specialist
Community Specialist

Hi there,
 

We just wanted to follow up and check if you’re able to try the suggestions above. How did it go? 
 

Thanks,
Alex