Google Nedt Wifi Disconnecting Weekly or daily

[jwawryk]

Hello Googly Pals,

We have had mesh for over 2 years now and it keeps getting worse. We lose wifi on a weekly basis. I have reset the entire system, checked and replaced  cables, mesh tests show excellent.

Now when it loses connection I unplug the system and plug it back in a min later and it's ok for a day or week till I need to do it all over again. 2 years of this is getting old!

It's not our wifi provider as we can still access internet through their network.  I did however reachout to them for some direction - they were no help. 

I'm not technical so I'm afraid to make too many adjustments but any advice would be appreciated.

Thanks!

[EdwardT]

Hi jwawryk,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Google Wi-Fi. I see that you've tried some steps to resolve this. If you haven't yet, you could click on this link for other troubleshooting steps that you could try.

Thanks,

Edward

[tooletime]

I have also been having the same issue for the past week. I have tried all the troubleshooting steps outlined but my wifi keeps dropping.

[EdwardT]

Hi tooletime,

Thanks for sharing. Could you tell us more about what's happening? I'd love to know more about this and I have a few questions:

• What's the light status of your Google Wi-Fi devices when it disconnects?
• Do all of your devices lose internet connection?

Thanks,

Edward

[EdwardT]

Hi tooletime,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi tooletime,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward
 

[tooletime]

The lights are on each of the wifi devices. All of my devices lose connection with the Nest wifi. It’s happening every morning. Yesterday it was down for over an hour and this morning for a half an hour. 

[jwawryk]

Hello and thank you for responding!  Sorry I wanted to make sure I was home when it occurred to confirm and I have not been. My child tells me its been white (online). And our internet providers router is working and that network is working fine when this occurs.

Most of the time it's only the one access point that needs to be restarted but every month to month in a half it's the entire google system.

Not sure if it's related or not but the system is working just fine at this moment yet the Home App showes the system is down... points showed solid white. I restarted the network and still the same status of red/offline in the app. Mesh tests fails but showed green lights and great connections between both access points. Again not exactly the original issue but maybe it would help shed some light on what could be causing the frequent crashes.

[jwawryk]

I just physically restarted the network (cable & power) and the system turned green again.

[EdwardT]

Hi folks,

Thanks for the update. To isolate the issue, let's try customizing your DNS and let us know if there are any changes. Here's how:

1. Open the Google Home app .
2. Tap Wi-Fi Settings Advanced Networking.
3. Tap DNS.
4. Select Custom, then enter 8.8.8.8 and 8.8.4.4.
5. Tap Save .

Let us know how it goes.

Thanks,

Edward

[EdwardT]

Hi folks,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi folks,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward