Google Nest H2D Wifi router hungs often

[kashyaka]

Hello Everyone..!

I have been observing a strange issue with my Nest Wi-Fi router H2D. It often gets hangs and stop all my Wi-Fi internet access. In order to resolve it i do have to reboot it once to bring everything online again. It just get hangs up at any time of day. Network connection prospective I do have Server provider Modem in home where have connected the Google Router's WAN port. 

Model H2D

Software version : 14150.43.81

Please let me know if anyone does has same issue observed, and a fix to to it. 

Thank you

[Leo1972]

Same here, my Nest started to freeze randomly yesterday. It had worked flawlessly for 9 months. I suspect SW bug, got 14150.43.81 now. Don't know when it was rolled out. I live in Sweden. Right now it freezes every 1-15 minutes right now - a real pain when trying to watch tv or use the computer. Will shop a Asus RT-AC86U tomorrow.... 

If this is a SW bug as I suspect, it will not be solved quickly...

[Leo1972]

 

[Jhonleanmel]

Hi everyone,

Thanks for letting us know and I'm sorry for the delay. 

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

1. Make sure that there are minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) 
2. Remove any special characters in your network name and password.
3. Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
4. Unplug the power from your Google Wifi devices for 2 minutes.
5. If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

[Leo1972]

Yes, ISP has installed wall mounted broadband modem (RAYCORE). To it the Google Nest is connected. 

Will try manual DNS settings right now, thanks. 

[Jhonleanmel]

Hi Leo1972,

Thanks for letting us know. Take your time. Keep us posted.

Cheers,
Mel

[kashyaka]

Thanks for reply. But how would DNS resolve google router hang issue ? My internet does work without any problem if I connect device in ISP modem. Modem does allocate DNS IP of ISP.  Any specific reason as by putting 8.8.4.4 or 8.8.8.8 in Google router ?

Please let us know.

Thank you