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Google Nest Mesh AC2200 Unreliable

MrBucket1
Community Member

Pros: The Google Nest Mesh system was easy to set up.  That's about it...

I've had the Google Nest Mesh system for several months now.  I can honestly say, it is the most unreliable wifi system I have ever used.  One or both of the points will go offline at least once per month.  I have contacted Google about this several times, but they say there is nothing that can do to fix the issue.  It is incredibly frustrating to deal with this untrustworthy system, I definitely would not recommend this to anyone.

It's truly unfortunate to see Google products perform this poorly.  My next plan is to plug the points into wifi plugs and have them cycle on and off once a month.  Hopefully this will prevent the points from failing on their own.  My thought is, if I can power cycle them pre-emptively, maybe I can bypass the incredible design flaw that the points come with. 

Wish me luck!

5 REPLIES 5

Jhonleanmel
Community Specialist
Community Specialist

Hey MrBucket1,

Thanks for posting — let's see what's going on. 

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices? 

Give these steps a try:

 

  1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  3. Remove any special characters in your network name and password.
  4. Turn off IPv6.
  5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  6. Unplug the power from your Google Wifi devices for 2 minutes.
  7. If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

Mel,

Thank you for your reply.  One (out of 2)of the points actually went down today.  See my replies below:

  1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues. 
    • Using a stand alone modem not provided by ISP.
  2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
    • 1 bedroom apartment, open floor plan.
  3. Remove any special characters in your network name and password.
    • N/A
  4. Turn off IPv6.
    • Already off from previous Google Support suggestion.
  5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
    • I feel like Google already knows enough about me.
  6. Unplug the power from your Google Wifi devices for 2 minutes.
    • This is essentially what I do when I reset the points after they go down.
  7. If the issue persists, try factory resetting your network.
    • Each time I contacted Google Support they suggested I factory reset the network.  Which I have done, several times.

Jhonleanmel
Community Specialist
Community Specialist

Hi MrBucket1,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

AbigailF
Community Specialist
Community Specialist

Hello MrBucket1, 

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Best, 
Abi

Abi,

Thank you for your quick response.  I'll keep an eye out for their email.