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Google Nest Mesh Router sIntermittently Works

Greg61
Community Member

I have 4 routers distributed in my wireless network. The main one, which is Cat5 connected through a Belkin 4 port switch to my cable modem, no longer seems to work, or works only momentarily when restarted, then goes amber/orange.

when I swap out two of the routers, the new hub one works and the old hub is still orange.

the wired network is confirmed good to the cable modem. Seems to be a router gone bad? Any other options, and will Google replace these?

8 REPLIES 8

olavrb
Platinum Product Expert
Platinum Product Expert

Why do you have a switch between your modem and the primary/main Nest Wifi? Do you have other devices connected to that same switch? Try to remove the switch, let Nest Wifi main unit be directly connected to the modem. Then add the switch to the primary Nest Wifi LAN port instead.

Like so, except your 3 other Nest Wifi units is connected to the primary unit wirelessly.


I don't work for Google.

Greg61
Community Member

I removed the switch. No difference. I switched out one of my other Google routers and it also goes to the amber blinking light. I think the modem must be dead?

olavrb
Platinum Product Expert
Platinum Product Expert

Could be.

What happens if you plug a PC straight into the modem, does it get an internet connection?

Also, changing what puck is the primary requires a factory reset of the whole network ( https://support.google.com/googlenest/answer/6246619?hl=en ), then set up from scratch ( https://support.google.com/googlenest/answer/9548301?hl=en ).


I don't work for Google.

Greg61
Community Member

Turns out the Arrus cable modem went south. I plugged in a new one in its place, and back to normal. Thanks for the contribution of suggestions.

AbigailF
Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @olavrb.
@Greg61, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

LovelyM
Community Specialist
Community Specialist

Hi Greg61, 

Chiming in — how's it going? Still need our help?

Cheers, 
Lovely

Greg61
Community Member

Problem solved. Thank you.

LovelyM
Community Specialist
Community Specialist

Hello Greg61, 

No biggie! Thanks for sharing that your issue is now sorted out. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Best, 
Lovely