Google Nest Wifi on NZ ISP network

[jed2]

I'm trying to configure my google nest wifi as a router after changing ISP in NZ (Slingshot to 2Degrees). It worked perfectly fine as a modem with my old ISP, and now that I've changed to 2Degrees, I can't get internet at all. Any suggestions on fixing this?

[olavrb]

You might have to factory reset ( https://support.google.com/googlenest/answer/6246619?hl=en ) and set up from scratch ( https://support.google.com/googlenest/answer/9548301?hl=en ) when changing ISP and WAN type ( https://support.google.com/googlenest/answer/6246630?hl=en ). Reuse the current network name (SSID) and password, then your devices should reconnect automagically.

---

Confirm this with your ISP, but it seems you need both PPPoE and VLAN tag 10:

• https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=179352

Nest Wifi ain't great with VLAN tags, but claims to support 10:

• https://support.google.com/googlenest/answer/9798157?hl=en

If it alone does not do it, get a managed/smart switch and use it between the modem and the first/main/primary Nest Wifi unit to untag traffic.

• https://superuser.com/questions/1148268/how-to-ditch-centurylink-fiber-modem

[AbigailF]

Hey folks, 

Thanks for lending a hand, @olavrb.
@jed2, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[jed2]

Thanks @olavrb . I've spoken with my ISP and they will try a manual line reprovision to my device. Not sure if it's going to work yet, fingers crossed!

[jed2]

Thanks @AbigailF I'm hoping my ISP can manual provision my google router to their network. Hopefully this works!!

[AbigailF]

Hi jed2,

That's great! We'll wait for your update. I'll keep this thread open for a few days to give you time to reply. Feel free to let us know if you have other questions for now.

Regards,
Abi

[LovelyM]

Hey jed2,

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

[jed2]

All sorted now. My ISP didn't communicate with me about fixing the connection, so I don't know exactly what they have done. I assume they removed VLAN Tagging for my connection, which enabled the Nest to connect.

[LovelyM]

Hello jed2, 

I'm glad to know everything's working well on your end now. Thanks for keeping us in the loop. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Best, 
Lovely