Google Nest Point

[henkoserfontein]

Hi

I have 3 Nest Point.

Main Router setup qnd internet working.

2nd point added qnd working 100%.

3rd point when i go through the setup in google home app i get error 

Could not communicate with your nest wifi point.

I have restarted qll the points.

Tried with other powersupply.

Used my 2nd android with google home .

Hard resetted the 3rd point and left it for 20min.

Tried again get same message

Any help will be so helpfull.

[henkoserfontein]

 

[AbigailF]

Hello henkoserfontein,

Thanks for posting. I'm sorry to hear you're having an issue with setting up your Google Nest Wifi point. To clarify, is this your first time setting it up or did it work before with your current Google mesh system? We'll wait for your reply.

Regards,
Abi

[henkoserfontein]

Hi

Yes this is the first time setting up.

The router and the 2nd point works.

I also added 2 x google wifi units and that also works perfectly.

It just the 1 google nest point that came in 3 pack that don't want to work when you setup.

Tried diffrent phones and powersupplies.

Uninstall and reinstall google home.

[AbigailF]

Hey henkoserfontein,

Appreciate the details. Did you purchase all your Google Wifi and Google Nest Wifi devices in one store? If not, it's possible that the Google Nest Wifi point you're unable to set up is from a different country compared to the ones you were able to set up.

Best,
Abi

[AbigailF]

Hi henkoserfontein,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

[AbigailF]

Hey henkoserfontein,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi