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Google Nest Pro slow wifi after update?

Quabit
Community Member

‎11-16-2023 01:20 PM

Through my cable provider I get close to 400mb download on average however, recently I noticed that Google Nest Pro "wifi "was running slow (about 60mb vice the 400mb). After working with the cable provider, it was determined that their connection to the modem was fine. 

Further troubleshooting showed that connections plugged directly into any of the 3 pucks (even though the pucks were connected to each other via wifi) download speeds were close to 400mb. 

Not sure if update 1.63.377847 that just came out messed something up, but devices connected via wifi (other than the pucks themselves) show a significant drop in download speeds. Upload speeds seemed to be ok.

Prior to the update I was easily getting the 400mb download via wifi. Luckly, I had a couple 1 gig network switches laying around that I could plug into the pucks to restore network speeds to my PC etc that were close enough to the wifi pucks. Just sucks have to go back to the cable runs again. Hopefully Google looks into this.

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Dan_A
Community Specialist
Community Specialist

‎11-22-2023 04:11 PM

Hi Quabit,

 

That certainly isn’t the experience we want you to have. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

  1. Disconnect the power from the modem.
  2. Disconnect the Ethernet cable and power cord from the parent point.
  3. Disconnect the power cord from the child points.
  4. Leave everything unplugged for 2 minutes.
  5. Connect the power cord to the modem then to your router and points.

 

Also, you can give these steps a try:

 

  1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  3. Remove any special characters in your network name and password.
  4. Turn off IPv6:
    1. Open the Google Home app Google Home app.
    2. Tap the Wi-Fi coin  and then Settings.
    3. Scroll down and tap Advanced networking.
    4. Scroll down to IPv6.
    5. Toggle the switch off Toggle button off.
  5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  6. Unplug the power from your Google Wifi devices for 2 minutes.
  7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

 

You may skip any step that you’ve done already.

 

Let us know how it goes.
 

Best,

Dan

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