Nest WiFi keeps disconnecting MULTIPLE times a day!

[HasanSheerazi]

All - I would appreciate the community’s help here as I’m lost on options… 

My Nest WiFi keeps drops connectivity multiple times in a day 

I’ve tried many of the solutions offered in the community including factory reset, checking to see if WiFi points are in Bridge Mode (except for the one connected to the Modem which is in NAT), re-starting the entire WiFi network, checking to make sure the connectivity issues aren’t with Comcast Xfinity (my ISP), etc. 

I’m close to just selling my Nest WiFi points and transferring to Eero as have heard great things - any other suggestions before I make the switch?

Thanks!

[Brandfluke]

I'm having the exact same issue. Have to unplug and plug in my modem and Google router 2-3 times a day. Sometimes I get the notification on my phone that my mesh access points went offline. Sometimes the lights on the access points turn yellow. Sometimes there's no sign of disconnectivity besides the fact that the internet simply stops working. Super frustrating. I didn't have to do this with my previous system. 

All the answers I've found on the internet so far say to buy a new system because Google support stinks and there's no real solution out there. 

Curious if anything new comes from this forum, but I'm doubtful. 

[mminyard]

Same issue for me.  No help from Google.  Fed up, replaced nest wifi (only 1 year old) with new netgear router.  No problems with connections or speed/performance now.  

[Dan_A]

Hi folks,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app Google Home app.
   2. Tap the Wi-Fi coin  and then Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.
 

Best,

Dan

[Brandfluke]

Thanks for your response, Dan. I just followed every one of your steps. 

I wasn't able to enable Bridge mode. There was something mentioned in the article you linked that explained why Bridge mode may not be available for some circumstances. The options in my settings are all grayed out when I follow the articles instructions up to one of the last steps.  

I haven't factory reset the system yet, I'll see how things go from here first. 

[Dan_A]

Hi Brandfluke,

Thank you for taking the time to follow the steps above. For clarification, bridge mode is when your ISP has given you a modem/router combo and you want to make your Google/Nest Wifi router the main one for your devices to be connected. This may not be recommended because the mesh system might be disabled depending on the device that you have. 

For us to narrow things down, do you have a modem/router combo? Which Google/Nest router are we working with? What’s the manufacturer of the device your ISP provided?

Looking forward to your response.

Regards,

Dan 

[Brandfluke]

Ah, sorry forgot to answer those. 

Here's my Google Mesh. 

Here's my modem.

Both very recently bought and set up. Let me know what else I can give ya. 

[Dan_A]

Hello Brandfluke,

Apologies for the delayed response, and we appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Thanks,

Dan

[Brandfluke]

Dan, 

Since following your instructions, I haven't had any wifi issues! The problem is resolved for now. 

I submitted a response to you form, but probably shouldn't have. I'll be sending another response here if the issue comes back! 

[Dan_A]

Hello again,

Brandfluke, what you just said is music to my ears. Thank you for the confirmation. If you have other questions or concerns, you know where to find us. We’re here to help.

How about HasanSheerazi and mminyard. Have you tried the above steps? If so, how was it?

Keep us posted.

Cheers,

Dan