Google Nest Router and Two Mesh Points Slow Wifi, Requires Reboot

[FullPhil]

Gen 3 Google Nest Mesh system has been causing me nothing but problems since setting up a few days ago. Not sure what puts it into this state, but send and receive speeds drop to a few mbps. Trying speed testing on multiple devices and all have the same results. Only rebooting the system remedies the slow speeds. What can I do to fix this issue? Everything has been updated to the latest. I'm already thinking about returning this system due to the problems I've been having.

My setup is fiber 1gbps symmetrical, modem is in bridge mode, connected wired to Google Nest router. I checked ISP for potential issues but everything looks good there. Only rebooting router brings back expected speeds. 

[Johnsmith7]

I have the same exact problem. Thinking about switching to eero.

[Dan_A]

Hi folks,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet service provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app.
   2. Tap the Wi-Fi coin  and then Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best,

Dan