04-06-2022 12:28 AM - edited 04-06-2022 12:36 AM
Recently upgraded my network router from the older Google WiFi to the newer Google Nest. It worked fine for a few days until recently the router and points started dropping connection multiple times a day. Whenever the connection drops, all points in the house except for one which is closer to the router will experience a temporary disconnection. Devices currently connected to the network will also display "No Internet" and be cut off from the Internet. Most notably, some Google smart home devices will be disconnected from the WiFi (those connected to the nodes that were disconnected), but the devices that were connected to the router had no issues.
I understand that such situations can be attributed to a multitude of factors and I won't be ruling out the ISP either. Any ideas for me to narrow it down to the source of the problem?
04-06-2022 02:14 AM
I have the same problem. I had to login no less than 20 times to change my schedule on my thermostat bc it kept logging me out.
04-19-2022 10:32 AM
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. We did release a firmware update recently, so that might have already helped you with your problem. If you still need help, let me know and I'll be happy to work on this with you.
04-19-2022 08:49 PM - edited 04-19-2022 08:50 PM
I have not diagnosed the exact source of the problem, but the WiFi is much more stable now. It has largely gone from dropped connections to still being connected to the network, but not connected to the Internet, albeit less frequently than the dropped connections. Have been in contact with my ISP since the issues occurs every time after they make some sort of modifications to my network in regards to the previous post I made regarding the L2TP VPN. I'm not exactly sure what kind of modifications, but I am being told that I will be issued a new IP address each time.
What I have done thus far as a temporary fix to both of the issues is to restart the entire network. After restarting, the network usually works until it doesn't again. I last restarted the network 2 days back and am monitoring it to see if any problem arises again.
04-20-2022 03:08 PM
Thanks for the added info, MTSW.
Hopefully things are indeed more stable now. Let's keep a close eye on it. Having to go through the network restarts is definitely a hassle, so we want to get to a point where that's not necessary.
04-25-2022 12:13 PM
I just wanted to check in to see how things were going with your network. Has it remained stable?
04-26-2022 01:04 AM
Thanks for checking in. The network was stable until sometime yesterday when I had to restart the entire network. It worked fine for one day until it became unstable again today. I just did another restart and it works for now. I'm not sure if it's the router or ISP since restarting the network seems to 'fix' it temporarily.
04-26-2022 12:47 PM
Thanks for the added info, MTSW. As we look into this, all the extra details help us narrow things down. I'll continue to see what I can find out from our internal teams here. I'll report back when I know more.
05-13-2022 10:05 AM
It's been a while and I wanted to check in and see if things remained stable or if they're still on and off for you there. Let me know how things are going.
05-17-2022 01:52 PM
It looks like we've slowed down here again. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
05-18-2022 10:40 AM
Apologies for the late reply. The issue is still happening but I have more or less narrowed it down to my ISP. It seems like the problem lies with the modem specifically so that absolves the Google WiFi from any issues. I am still liaising with the ISP regarding the issues with the modem. Thanks for all the help thus far.
06-01-2022 10:39 AM
Hey there, MTSW.
I'm circling back to see if you had any luck with your ISP. If there's more we can do here, let me know. I know the issue appears to not be device related at this point, but if there's more we can do, I'll be happy to keep helping.
06-02-2022 04:05 AM
Hi Jeff, thanks for checking in. It’s been back and forth with the ISP though they have admitted that the issue seems to be from their end. For now, since it seems to be issues with the ISPs side, I will not require any further help for now. Thanks for the help rendered thus far.
06-14-2022 10:23 AM
Thanks for the update, MTSW. Hopefully they can get this sorted out with you soon. I imagine it's been driving you crazy to work through this.