Google Nest WiFi Router dropping Sonos and Kasa Devices

[MrGalikanokus]

I'm experiencing a strange phenomenon where all of a sudden I can't "see" the Sonos speakers as well as the Kasa smart plugs that are on my home WiFi network. The strange thing is that I can use the internet with no issues when this happens (browsing and streaming are both fine). It's something unique to the Sonos and Kasa devices that they get kicked off the WiFi network from time to time. I can get them back if I just unplug the Nest Router for 10 seconds. Any idea what might be causing this to happen?

[Jeff]

Hey, MrGalikanokus.

Sorry for the issues you're having with your mesh network and certain devices. That sounds pretty confusing. Let's take a look at things and see if we can figure out what's happening and come up with a fix.

I do have a few questions that might help us out.

• You mentioned that they get kicked off the network. Are they just not visible to the network, or are they completely disconnected?
• Do both sets of devices disconnect at the same time, or will it sometimes be one or the other?
• Are you using additional WiFi points, or is it just the main router?
• Are you able to see if the devices have a strong connection to the mesh network?

If you can let me know a little more, we can definitely figure this out. I look forward to hearing back from you. Thanks.

[MrGalikanokus]

Thanks for replying Jeff. Here are the answers to your questions:

1) I'm not quite sure how I'd differentiate "not visible" vs. "completely kicked off". What will happen is, for example, if I open Spotify none of the Sonos devices will appear when I click on the "Listening On" icon in the bottom left of the screen where they'd normally be. They don't reappear when I restart Spotify, either. Likewise, none of the Kasa devices will have the on/off button next to them in the Kasa app, which they normally have next to them when everything is working. I'll need to unplug the Nest router for ~10 seconds and then plug it back in for them to reappear. I'm not sure, though, if this would be considered "not visible" or "completely disconnected" to you. 

2) I'm not 100% sure as I've never seen this happen in real time. By the time I notice that one set of devices is not showing up in the app, the other set is also not showing up in the other app. I don't know if they went down together, though (but my gut says they probably did).

3) We're only using the Nest router. That covers our whole house.

4) The connections appear to be strong.

I hope this gives you the information and clues you're looking for.

[Jeff]

Hey, MrGalikanokus.

Thanks for the added information. That definitely helps me come to understand a bit more about things. As we've ran through a lot of troubleshooting on this, I'm going to go ahead and refer this to an internal team. They'll be in touch with you through the email you used to sign up for the forums and they can get more specific information about your setup and devices. I'll update things here if I learn more, but I think bringing in the additional help would be a good idea here.

Thanks.

[Jeff]

Hi, MrGalikanokus.

I haven't received any new info on this as of yet, but I wanted to follow up with you to see if anything has changed on your end or if you were able to connect with our support team. If anything has changed or there's anything else I can do for now, feel free to let me know.

Thanks.

[Jeff]

Hey, MrGalikanokus.

I have some suggestions from our internal support teams. Here are a few things that they would recommend that you try on your setup.

• Change your network name and password. You can do this through the Home app.
• Try changing the placement of your devices. Sonos and Google use the same bandwidth and can often cause some interference with one another.
• Keep some space between your WiFi points and Sonos devices.

If you run through these and are still having some troubles, please let me know and we can look into other solutions.

Thanks.

[Jeff]

Hi, MrGalikanokus.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks