Google Nest WiFi Slow Speeds Over Time - Restarting or Unplugging and Replugging Ethernet Cable Temp

[bodagalamurali]

Hello Nest WiFi Community,

I have been experiencing a recurring issue with my Google Nest WiFi system and am seeking advice or solutions. Over time, I've noticed that my WiFi speeds gradually slow down, affecting my overall internet performance. However, I've discovered that unplugging and replugging the Ethernet cable connected to my Nest WiFi temporarily improves the speed.

Here's a detailed breakdown of the issue:

1. Initial Setup:

   - My Nest WiFi system was set up following the standard procedure and initially provided excellent coverage and speed.

2. Gradual Slowdown:

   - After a few days, I notice a significant reduction in internet speed. Streaming becomes sluggish, downloads take longer, and overall connectivity feels laggy.

3. Temporary Fix:

   - To address the slowdown, I unplug the Ethernet cable from the Nest WiFi router and then replug it after a few seconds. This action seems to restore the speed to its original state temporarily. Or restarting WiFi router also resolves issue temporarily.

4. Frequency:

   - This slowdown and temporary fix cycle happens repeatedly, necessitating frequent manual intervention.

5. Additional Information:

   - I have a stable internet connection directly from my ISP.

   - Firmware on the Nest WiFi is up to date.

   - The Nest WiFi is placed in an open area, free from obstructions and interference.

Has anyone else experienced this issue with their Nest WiFi system? Are there any known solutions or settings adjustments that could help maintain consistent speeds without the need for constant manual intervention?

Any advice or recommendations would be greatly appreciated. Thank you in advance for your help!

Best regards,

Murali

[Djeuff]

Exactly the same problem for months ! Please Google, fix it or give us a function to schedule a restart like other wifi boxes !

[bodagalamurali]

I have called Google support multiple times but haven't received a resolution. One agent recommended upgrading to new devices.

[luciaaa]

Hi, @bodagalamurali and @Djeuff,

Thank you so much for reaching out to the community. I apologize that your internet speed is inconsistent. I'm happy to assist you further.

To better understand the issue, please tell me:

• Did you run a speedtest from the Google Home app or a web browser?
• If so, what were the results?

The slowdown could be caused by a few things:

• Ethernet cable: A faulty Ethernet cable connecting your modem to the router might not be providing a strong enough signal. I recommend replacing the Ethernet cable.
• Device age: Ensure you purchased the device from an authorized retailer and check its lifespan. Devices can sometimes malfunction before their expected lifespan. To troubleshoot this:
  • Perform a manual factory reset on the device and a factory reset for your entire network.
  • When setting up the device again, use a new name and password.
  • Reconnect all devices.

Also, I recommend changing your DNS and IPv6 settings.

Feel free to ask any questions you might have along the way.

Best regards,

Ana.

[bodagalamurali]

@luciaaa 

Thank you for replying 

I have tried changing the Ethernet cable and doing a factory reset of the router, but it didn't help. I also attempted to adjust the DNS and IPv6 settings without success.

My device is about four years old.

How can I check the health status of my device? Are there any diagnostic tools available?

[luciaaa]

Hi, @bodagalamurali,

Thank you so much for your quick response. I appreciate your efforts. I'm truly sorry that the trouble with your Google Nest WiFi still persists, even after following all the troubleshooting steps.

To receive further assistance, please fill out this form with all the necessary information. Once you've completed it, please let me know.

Keep me posted.

Best regards, 

Ana

[bodagalamurali]

@luciaaa submitted google form.

[luciaaa]

Hi, @bodagalamurali,
 

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Best regards,

Ana

[bodagalamurali]

Thank you @luciaaa 

I received an email with questions regarding Nest WiFi setup and configurations, I did share my updates. Awaiting for response.

[bodagalamurali]

Hello @luciaaa,

 hope you're doing well. I wanted to follow up on the Nest Wifi issue raised a while ago, as I haven't received an email response yet.

understand that these things can take time, but I would appreciate any updates you can provide when you have a chance.

[luciaaa]

Hi, @bodagalamurali,

Thank you for contacting us. I understand that you are concerned about your case. I have checked our system and can confirm that an agent is currently working on your case. We expect to be able to provide you with an update within 24-48 hours. Please keep an eye on your email, as someone from my team will contact you shortly to help. Thank you for your patience.

If you have any questions or concerns in the future, feel free to reply to this post.

Regards,
Ana

[bodagalamurali]

Thank you @luciaaa 

[bodagalamurali]

@luciaaa, I still haven't heard back, could you please help me in getting a response.

[nerys]

Hi bodagalamurali,

Thanks for your response!

I'm really sorry about the wait. My team's on it, and you should get an email soon to talk more about your internet connection slowing down on your Google Nest WiFi.

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.

[bodagalamurali]

@nerys 

I hope you’re doing well.  A few days ago, I submitted the requested diagnostic logs, but I haven’t yet received any updates on the resolution. let me know if further information is required to proceed?

Thank you for your attention to this matter. I look forward to your response.

[Guarcax]

Hi there!

Thanks for your reply.
Thanks for filling out the form to be contacted by our higher support team. One of our teams is already working on your case, and they should contact you back via email.

If you have any other questions, you can keep posting.

Regards,

Daniel.

[bodagalamurali]

I’ve been in communication with the Google Nest Wi-Fi Support Team regarding an issue with my router for over two months now. Despite multiple back-and-forth interactions, the problem remains unresolved. My Google Support Inquiry number is 6-7069000036381.

At this point, it seems like there might be an underlying issue with the Nest Wi-Fi router that is difficult to resolve. I would appreciate any additional guidance or insight from the community or support on how to proceed.

FYI, @luciaaa , @Guarcax , @nerys 

[nerys]

Hi bodagalamurali,

Thanks for your response!

I'm so sorry to hear that this situation you're experiencing remains unresolved. 

Don't worry; my team is aware of your case and will be in touch with you shortly.

In the meantime, if you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Nery.