Google Nest WiFi point not connecting

[darrena]

Had a Nest mesh network working fine - just had my broadband connection upgraded and one of the points has dropped off.  Been trying to add it back in, no QR code on the bottom and the 8 digit code is barely visible but have tried all possible options of what the code could be - I can make out 5 of the 8 characters, and the other 3 are only one of two options, no luck.  The Get Help option says I am trying to connect through Bluetooth and to connect to the device through wifi - tried that and is asking for a password to connect to the device wifi, which is not accepting my network password.  Incredibly annoying

[LovelyM]

Hey darrena,

Thanks for reaching out to the Community forum. We'd love to help.

If there's no QR code to scan and the setup key on the bottom of your Google Nest Wifi point is barely visible, you may try taking a photo of it and zooming it in to make out the letters and numbers etched in the unit.

Keep me posted.

Regards,
Lovely

[LovelyM]

Hi folks, 

Thanks for the additional troubleshooting, @Dianahemes. 

@darrena, I'm checking in to see if you are still unable to get your Nest Wifi point connected to your mesh system. Don't hesitate to let me know if you are still in need of assistance.

Cheers, 
Lovely

[darrena]

Eventually got it all working after numerous resets and trying the codes repeatedly 

thanks

[LovelyM]

Hello darrena, 

Thanks for keeping us in the loop and I'm glad that everything's working as it should on your end. It seems like I can consider your issue resolved, so I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread and we’ll be happy to help.

Best, 
Lovely