Google Nest Wifi DNS issues

[SDEB]

Hi All,

Does anyone experience also issues with the google NEST Wifi Set-Up.

I think by now the issues have started like a month or a couple of weeks ago. I believe they must have received some kind of update. Ever since the update it seems like not all websites are accessible anymore.

Some websites seems unreachable. Switch is giving connectivity issues when trying to check for updates.

Cloud gaming with the XBOX does not seem to work anymore.

even Imessage. when someone sends over a message via imessage, it works, when someone is sending a picture, it refuses to open. 

Websites like help.sap.com seem to geve the following error:  (via tablet: server not responding ) ( via laptop: DNS_PROBE_FINISHED_NXDOMAIN )

my set-up: i have a router of the internet provider. Next to this i have 4 nest wifi routers (3 of them acting as bridges, with the wired backbone)

How do i know that it is the nest Wifi causing this? because when i connect directly to the wifi of my internet provider, everything works seamless.

What did i try: change the DNS settings ( to internet provider, to fixed ones ) does not seem to help.
Rebooting both internet provider router and Google Nest Mesh (does not help)

Full factory reset and re-install of the google mesh ( does not seem to help either )

Made by google support on messenger mentions they need time, but it is over 2 weeks now, and it stays quite on their end. 

[SDEB]

Thanks for the reminder Dan. It seems to be solved for now. I resettled the google nest WiFi router. And resettled the Telenet router 3 times. This seem to have done the trick. 

Telenet is going to monitor the situation more closely so if anybody is a Telenet customer and experiencing the same. Please inform Telenet support.

kr,

stijn

[Dan_A]

Hello again,

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Cheers,

Dan

[engelens]

Hi SDEB, did you just restart the telenet router or did you reset the router? I still have the same issue. I did restart my telenet router but that did not help.

[SDEB]

I did a reset 3 times ( with the reset button at the back ) ( I have one of those new square shaped routers ) 

[Jhonleanmel]

Hi folks,

Give these steps a try:

1. Inspect the bottom of your main point for the setup network and setup code.
2. Go to your phone's settings, then WiFi. Then check if that same setup network will appear as one of the available WiFi networks your phone can connect to.
3. If already connected, I need you to forget that network and reconnect back.
4. If not yet, I need you to connect to it and use the setup code as the password.
5. Turn off your cellular data and make sure that your Bluetooth and location services are on. Then check if you can still access the Internet while only connected to the setup network.
6. Reinstall your Google Home app.
7. Attempt setup.
8. Try another phone.
9. If the issue persists, factory reset your device.

Let us know how it goes.

Best,
Mel

[Jhonleanmel]

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel