Google Nest Wifi Point Google Assistant not working anymore

[s133py0n3]

Software version: 1.54.275951

Model: H2E

1. I am able to access the nest wifi point from google home app

2.  I am able to access the settings although click on "audio" gives me a message that says "These settings are currently unavailable"

3. Running a mesh test says the Wifi point have a "great connection"

4. Internet is working fine

My issue is when I try to say "Hey/Ok Google" and ask it something it does not light up and respond.  It no longer does anything.  If I reset the Wifi point and set it back up again, it would work fine again for a few days before this happens again.  This issue first started about a week or so ago and this is after the 2nd time resetting it I am reporting this issue.

Also, when turning the mic off/on it does respond saying as such.  So it is clearly working besides the google assistance part.

How do I resolve this permanently?  Resetting the wifi point constantly is not a fix.

[wallrobertc]

My problem is the same, and it used to just not respond, except now whenever you say something it loudly instantly responds with "something went wrong" which goes away for a few hours if you reset the point, but then starts doing it again.  I finally had to just disconnect it.  $350 down the drain.  Tried google chat help but nobody ever comes into the chat.

[s133py0n3]

That doesn't give me much hope.  Kind of gets annoying having to reset it every time.  And for the simple fact this just started happening (and consistently every 2-3 days) in the past 2 weeks or so makes me wonder what went wrong.  The only positive side of it is it is at least still broadcasting WIFI but I use the assistant to control my smart home devices so it kind of becomes useless.

[wallrobertc]

Same issue - still works as a mesh wifi but all the google assistant features are broken on the points.  Also it throttles my upload to 5mb on all devices.  I bypassed that but what's the point of having the router. 

[RichF]

Same here. Brand new mesh that I just set up. The network works, but get no response from the point to Hey Google

[s133py0n3]

@wallrobertc Really?  Never seen that before. 

@RichF Still no response yet on this issue lol -_-

[Jeff]

Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.We hope you were able to get the help you need, but if you're still having trouble, please give these steps here a try: 

• Perform a factory reset on your WiFi points and router
• Re-install the Home app
• Check your Assistant settings for any default device settings in place to ensure it's not preferring a phone over the point

If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Thanks.