Google Nest Wifi Point not connecting after move

[sidfampr]

Hello, 

This is a post of desperation - I already have 1. reset all the wifi points 2. Reset the Nest Router 3. unplugged my router for the internet and 4. deleted and started fresh all the info in the google home app. All these steps mentioned have been done multiple times.

I moved from California to Puerto Rico. In CA - the home mesh worked PERFECTLY. I couldn't have loved it more. Now, the wifi goes in and out (not the actually internet service, just the home service) and one wifi point will NOT stay connected and the other, while it is recognized, will NOT, under any circumstances, connect to the internet. It is connected to 2.4GhZ. Do I just need to get rid of this system and try something more "Puerto Rico" friendly? Thanks. 

[Jeff]

Hi sidfampr,

I can explain the troubles you're having with your setup since moving. The Google WiFi router and points have some limitations by region/country. Puerto Rico is not a supported region for the devices. Each country has its own wireless standards and that affects how these are capable of being used, so as you mentioned, you will have to look for an option that is supported in Puerto Rico. Sometimes devices will still set up and work to some degree, but in regions where they aren't supported, you will often see problems with functionality.

If you're buying any Google products, you can always check the Google Store for information on compatibility. That can be found here: https://goo.gle/35J8nGn.

Let me know if you have any other questions or need anything else.

Thanks,

Jeff

[Jhonleanmel]

Hey folks, 

Thanks again for helping here, @Jeff. 
@sidfampr, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 

Best,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel