Google Nest Wifi Pro 6E + Nanoleaf = Bad

[Lessy]

I own the Google Nest Wifi Pro Home Mesh Wi-Fi 6E.

Wi-Fi performance is good. Thread performance is bad.

I have about 30 Nanoleaf light bulbs connected to it via Thread. They keep dropping out, going offline, coming back online, going offline again.

The bulbs are all running the latest 4.1.3 firmware from Nanoleaf. I've factory reset the bulbs and the router many many times, with no improvement.

The Thread situation is useless. It's causing chaos. Should I throw the Nest router in the garbage?

[virnab]

Hi Lessy,

Thank you for reaching out to our community! I understand that while your Nest Wifi Pro provides strong Wi-Fi performance, you are experiencing issues with your Nanoleaf bulbs dropping offline via Thread. I’m sorry to hear that the connection has been so inconsistent despite your many attempts to factory reset both the bulbs and the router; but don't worry, I'm more than happy to help you figure this out.

To get started, please provide some more information by answering these questions:

• Have your Nanoleaf bulbs ever worked correctly with your Nest Wifi Pro mesh in the past?
• What is the specific model of your Nanoleaf bulbs?
• How far apart are your Nest Wifi Pro points from each other?
• In the Google Home app, do your Nanoleaf bulbs show as connected directly to the Nest Wifi Pro, or is there another Thread Border Router (such as a HomePod or a different smart hub) on the same network?
• Have you noticed if the dropouts happen to all 30 bulbs simultaneously, or is it limited to specific areas of your home?
• What is the make and model of your mobile device?
• Are you seeing any specific error messages in the app when the bulbs disconnect?
• Which app did you use to originally set up your bulbs?

I look forward to hearing from you so we can look into this further.

Best regards,

Virna

[Lessy]

Hi virnab,

You have a lot of questions. But here we go.

It's hard to remember, but I think my Nanoleaf lights might have worked when I didn't have many of them. After I got more than 10 bulbs it started becoming unreliable.

All the bulbs are Nanoleaf Matter over Thread. They are mostly Essential A60 bulbs, and some 3.5" Essentials downlights (I'm having trouble finding a model number).

I initially had 3 Nest Wi-Fi points, purchased as a set, about 7 metres from each other. But lately I just use 1 point, in an attempt to troubleshoot the issue. I swapped it for a different point, but same result.

There is also a Google Nest Hub Max connected. The app shows all the lights connected to the same Thread network with the same Nest Pan ID. The ID stays the same whether the Nest Hub Max is on or off. There are no other border routers. Definitely no border routers from other manufacturers.

The lights drop out in waves. Sometimes they are all there for a few hours. Then a few go offline. Then they all go offline. Half an hour later they will one by one start coming online again.

The only error message is it says "Offline" next to each bulb as they go offline, in both the Nanoleaf app and the Google Home app.

To initially set up the lights, I sometimes used the Nanoleaf app and sometimes used the Google Home app.

My mobile device is a Google Pixel 9 XL Pro.

[virnab]

Hi Lessy,

Thank you for your timely response and the comprehensive information you’ve provided; I am happy to continue assisting you.

Based on the details shared, I found that Nanoleaf recommends using a specific number of bulbs depending on the device being used. For more information you can contact Nanoleaf Customer Support or visit their website. 

If you have any other questions or need further assistance with your Google products, please let me know.

Best regards, 

Virna

[StevenMc]

Nanolights just started working with my Google Nest Pro Wifi after years of not working.  I only have issues now when the wifi gets rebooted; it has issues reconnecting but finally establishes connection.