Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Nest Wifi Pro- Buggy-where are the UPDATES?

Community Member

First, the time google wifi purchase. I was looking forward to fixing all my wifi dead spots and fixing multi-room audio with my other nest speakers. While it's made multi-room audio work better, everything else is significantly less stable than my previous TP-Link Mesh network. Wifi often becomes slow for other devices on the network when streaming video. Devices prioritization sucks. It'll be fast and then slow all the time for no reason. Still have issues with multi-room audio, and nest devices get disconnected from the network. I booted up my laptop to play Jackbox TV, and people had to disconnect from wifi to have the game load properly. I thought google wifi was supposed to work, but this has been a very disappointing experience, and now I'm out of my return window. Google needs to address these issues and update us on future firmware releases. Plenty of people have had horrible experiences with these products. The product now only has a 3.7 on amazon, with 17% of reviewers giving a one-star rating. I should have researched more before spending so much money on this system. The Nest team needs to get to work and fix the wifi. 


Community Specialist
Community Specialist

Hey Luke8,


Thanks for posting — let's see what's going on.


Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

  • If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  • Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  • Remove any special characters in your network name and password.
  • Turn off IPv6.
  • Change your DNS server into on the primary and on the secondary server. Hit the save/ floppy disk icon on the upper right.
  • Unplug the power from your Google Wifi devices for 2 minutes.
  • If the issue persists, try factory resetting your network. Take note that this will delete all network data.

Let us know how it goes.


Community Specialist
Community Specialist

Hi Luke8,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.


Community Specialist
Community Specialist

Hello Luke8,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.