Nest problem

[MickOT]

Hi,

Hope someone can help me. I previously used Google Wifi at home with no problems. I set up a mesh with a router and two points and everything worked fine.

A few weeks ago, I changed to  Nest Wifi Pro and set it up without a problem. I then purchased two points and that's where the problems began.

I have a Macbook pro and when I tried to set up the points on my iPhone, I got the following message: "This device cannot be added to your netwrok.You have a WI-FI 6E network and the device that you're adding does not support WI-Fi 6E,":

I clicked through and it appears the Home app has added the points to my network, but only as speakers.

I do not have a mesh like I did with the ld Google Wi-FI.

I like to think I am quite tech savvy, but this has bamboozled me. What am I doing wrong?

Can I reconfigure my points as points and not speakers?

[MichaelP]

Hello @MickOT 

It sounds like you may have purchased Nest WiFi Point units. These are not compatible with the Nest WiFi Pro system, which uses the 6GHz band for the mesh interconnect, which is not supported by the older Google WiFi or Nest WiFi products. In order to expand your Nest WiFi Pro system, you can purchase more Nest WiFi Pro units and add them as points. Be aware these do not include smart speaker functionality.

[AbigailF]

Hey folks, 

Thanks for lending a hand, @MichaelP and @RachelGomez123.
@MickOT, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[AbigailF]

Hi MickOT,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[AbigailF]

Hello MickOT,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi