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Google Nest Wifi Pro and Hue Hub Connection to the Internet

BGeorge
Community Member

I recently upgraded from Google Wifi to The Pro and I am now unable to login to my Hue account. Upon looking at the hub, the light indicating that the internet is connected is off. The hub works locally, Homekit controls the lights… it just isn’t reaching the outside world any more. I’m doesn’t work with a Google Home anymore. 

Is there a setting that may be preventing the Hub from connecting to the outside world? It is a second Gen Hue Hub that is was purchased just as soon as the second gen came out. It could be that the hub needs replaced. I would like to hope there is simply a setting needing tweaked as I do not want to manually add all of my bulbs to a new hub (nearly at the max number of bulbs allowed on a single hub).

 

thanks! 

4 REPLIES 4

RXShorty
Gold Product Expert
Gold Product Expert

Hi @BGeorge 

I got Nest Wifi Pro with Philips Hue Bridge v2 working without issues.
How is your Hue Bridge connected to Wifi Nest Pro?

I am using an unmanaged network switch. 😊

Dan_A
Community Specialist
Community Specialist

Hi BGeorge,

 

I'm jumping in to ensure everything is good here. Have you seen RXShorty's last response? Let us know of the answers so we could take a closer look at them.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

LovelyM
Community Specialist
Community Specialist

Hello BGeorge,

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Many thanks,
Lovely