Google Nest Wifi Pro has some real issues..

[rmtwrkr]

I purchased 4 Nest Wifi Pros to create a solid mesh network at my home. I previously was using a Mediacom-supplied Technicolor Wifi/Cable modem box that was really fast (I have the 1G service - and was getting consistent 750-800mb connection) but was also completely unreliable with crashes/reboots every few days. Anyway...

I bought an Arris SB1850 cable modem and noticed that I was stuck at 150mbps dl speed when connected to the Nest Pro wifi. So I decided to hardwire ethernet from the nest to my work computer. Same slow speed. I blamed Mediacom, had them come out, check the lines (which were basically fine), and eventually spoke with a tech support that said that modem has issues. So I bought the very best Arris cable modem (S33 - 2.5G ethernet and 10G support). Plugged in the Nest Pro - SAME AWFUL SPEED. In frustration with Mediacom - I then decide to directly connect my Mac via ethernet to the modem. WOW. Consistent 700-800mb speeds.

This basically proves that the Nest Wifi Pro(s) have a BIG problem - they are as slow as molasses. Either there is a FW/SW fix, or I'm tossing all 4 routers and going to Ubiquiti. This was such a expensive and painful experience...what a shame - not pro in the slightest.

[rmtwrkr]

Is there any official response to this situation? Is this a sign that there is no answer to the bizarre poor performance? Has anyone else had a similar issue?

[AbigailF]

Hey rmtwrkr,

Thanks for posting — let's see what's going on.
 

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

• If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
• Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
• Remove any special characters in your network name and password.
• Turn off IPv6.
• Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
• Unplug the power from your Google Wifi devices for 2 minutes. You can skip this part if you’ve done it already.
• If the issue persists, try factory resetting your network. Take note that this will delete all network data.

Let us know how it goes.

Best,
Abi

[rmtwrkr]

Hello Abigail,

To address your points in order:

1. I'm using my own modem - Arris S33. 10GB speeds, no router. Nest is connected to the 1GB port. Mediacom is the provider, with a 1GB dl/100MB ul cable service.

2. No devices drop from the network - it's simply very slow from the Nest Pro (~150mb dl speed max)

3. The main Nest Pro is approx 10ft within the same room from my MacBook Pro. The MacBook Pro is connected via ethernet directly to the Nest Pro. The other Nest Pros (3) are approx every 20ft apart. No issues between the mesh routers (Good connection)

4. The network name is straight-up basic name. You saying I should have a basic password with only letters and numbers? (that would not effect the ethernet connection - so its not that issue anyway)

5. IP6 has been turned off. And turned on, and then turned off again. No effect.

6. 8.8.8.8 and 8.8.4.4 have always been the DNS from when I first set it up.

7. I've unplugged, replugged countless times

8. I've factory reset once early on in the problem diagnosis. Doesn't seem to have fixed it.

As a last resort / proof point I'm going to attach my Netgear Nighthawk router to the modem that I use at my other property. If that works no issues it's pretty clear that this is a fundamental issue with the Nest Pro. If there is a log that I can download and share with any engineers there (btw I worked at Google in Mountain View for 3 years)..then let me know.

Kharis

[AbigailF]

Hi rmtwrkr,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done? Once you fill out the form, a senior specialist will be in contact with you and let you know about the steps to get the diagnostic logs.

Thanks,
Abi

[AbigailF]

Hello rmtwrkr, 

Checking back in — have you had the chance to fill out the form?

Regards, 
Abi

[rmtwrkr]

Hi Abigail,

yes I have filled in the form. Let’s see what happens…

[AbigailF]

Hey again rmtwrkr, 

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers, 
Abi