07-07-2023 11:20 AM
I'm using a standard Docsis 3.1 Cable Modem Model MB8600 with Wow Internet service. This does not have router functionality so it can only be used as a modem, and there is not a bridge setting to toggle.
Steps Completed
I have a ticket open that the chat support rep escalated. He gave me a turnaround time of 72 hours.
If they cannot fix it will they issue a refund or send you a new version of this equipment? I am honestly starting to question why I always buy pixel phones and google products at this point. I recently had a Pixel 5a get bricked as well and I had to fight for an extended warranty. I guess one year of functioning without a complete meltdown is what your 300$ (google wifi) or 450$ (google pixel) buys you at this point? I just want to be an informed consumer moving forward and make smarter choices.
Is there anything I missed here in terms of troubleshooting steps?
Thanks
07-11-2023 11:16 PM
Hello djacks203,
Thanks for reaching out and providing the steps that you've taken to resolve your concern. This certainly hasn't been easy on you.
I've already sent a follow-up to the agent who's working on your case. Daniel should be able to reach out to you soon, so please bear with us.
Sincerely,
Lovely
07-12-2023 10:02 AM
Thank you.
07-12-2023 09:56 PM
Hi djacks203,
I just want to share with you that Daniel has already replied to you via email. Please check your Inbox and feel free to get back to him if the steps that he provided helped with your issue or not.
Feel free to let me know if you have additional concerns or questions.
Cheers,
Lovely
07-17-2023 06:16 PM
Hey djacks203,
I want to ensure you are good to go. Please reply to this thread if you still need assistance so I can give you a helping hand.
Sincerely,
Lovely
07-18-2023 06:17 PM
Hello there,
It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.
Best,
Lovely